Customer Success Specialist - Brand Ambassador

Teleperformance; Petaling Jaya; On-site; USD 5,000 - 9,000; Full time

Job summary

Join a forward-thinking company as a Customer Success Specialist, where your role will be pivotal in enhancing customer experiences. You will be the brand's ambassador, providing exceptional support through various communication channels. Your positive attitude and excellent interpersonal skills will ensure customer satisfaction while you handle inquiries and concerns with professionalism. This role offers an exciting opportunity to grow within a dynamic environment, fostering a culture of excellence and continuous improvement. If you are passionate about customer service and eager to make a difference, this position is perfect for you.

Qualifications

• Minimum 6 months experience in customer support or fresh graduates welcome.
• B2 level English proficiency required.

Responsibilities

• Support customers in placing online orders and provide timely assistance.
• Handle customer concerns professionally and maintain a positive attitude.

Skills

Customer Service orientation

Active Listening Skills

Emotional intelligence

Analytical skills

Critical thinking

Education

Bachelor’s Degree or Diploma in any discipline

Degree in English with Communication or related field

Tools

Microsoft Windows

Microsoft Office

Job description

Join a forward-thinking company as a Customer Success Specialist, where your role will be pivotal in enhancing customer experiences. You will be the brand's ambassador, providing exceptional support through various communication channels. Your positive attitude and excellent interpersonal skills will ensure customer satisfaction while you handle inquiries and concerns with professionalism. This role offers an exciting opportunity to grow within a dynamic environment, fostering a culture of excellence and continuous improvement. If you are passionate about customer service and eager to make a difference, this position is perfect for you.