Customer Success Manager

DayOne; Johor; On-site; MYR 80,000 - 100,000; Full time

Job summary

A global leader in data infrastructure seeks a skilled professional in Johor, Malaysia. This role encompasses customer relationship management, overseeing service delivery, and managing data center projects. Candidates should have a bachelor's degree and over 7 years of experience in the industry. Ideal applicants are strong communicators with a solid understanding of compliance matters. Join this exciting journey within one of the fastest-growing companies in the sector and contribute to shaping the future of data infrastructure.

Qualifications

• Possess more than 7 years’ work experience in the DC industry/MEP Consultancy/Construction/IT/Real Estate industry.
• Adept at building and maintaining strategic customer relationships.
• Strong written skills to draft reports and documentation.

Responsibilities

• Serve as the primary point of contact for customers, ensuring communication and alignment.
• Oversee the end-to-end delivery of contracted services, ensuring adherence to SLAs.
• Manage the full lifecycle of data center construction and customization projects.
• Ensure compliance with internal policies and procurement standards.

Skills

Customer interface experience

Communication skills

Presentation skills

Coordination skills

Conflict mediation

Client servicing

Language proficiency in English and Mandarin

Education

Bachelor’s degree in Mechanical, Electrical, Project Management or related discipline

Job description

Join DayOne – Shaping the Future of Data Infrastructure

DayOne is a global leader in the development and operation of high-performance data centers. As one of the fastest-growing companies in the industry, we’ve built a robust presence across Asia and Europe — and we’re just getting started.

As we expand into new international markets, we’re looking for talented, driven individuals to join us on this exciting journey. This is more than a job — it’s an opportunity to be a key contributor to our dynamic team and help shape the future of global data infrastructure.

If you're passionate about innovation, technology, and growth, we invite you to be part of DayOne’s next chapter.

Customer Relationship Management

• Serve as the primary point of contact for customers, ensuring clear communication and alignment across all service and project touchpoints.
• Build and maintain strong, strategic relationships with customers, acting as a trusted advisor and advocate for their success.

Service Delivery & Operations

• Oversee the end-to-end delivery of contracted services, ensuring adherence to SLAs, timelines, and budget constraints.
• Lead virtual delivery teams to ensure operational efficiency and high levels of customer satisfaction.
• Monitor and drive continuous improvement in service performance, proactively addressing risks and issues.

Project Management

• Manage the full lifecycle of data center construction and customization projects, from planning to customer handover.
• Coordinate with internal stakeholders including sales, presales, design, construction, and testing & commissioning teams.
• Ensure project delivery meets quality, cost, and schedule expectations, while effectively managing risks and escalations.

Compliance & Governance

• Ensure all activities comply with internal policies, procurement standards, audit requirements, and ITIL-based processes.
• Maintain accurate documentation and reporting for project and service delivery milestones.

Cross-Functional Collaboration

• Align internal resources to support both project execution and ongoing service operations.
• Collaborate with operations, network, and IT service teams to ensure seamless service continuity and customer satisfaction.

Requirements

• Possess bachelor’s degree; Major in Mechanical, Electrical, Project Management or related discipline.
• More than 7 years’ work experience in DC industry/MEP Consultancy/Construction/IT/Real Estate industry.
• Has excellent customer interface experience, good communication, presentation and coordination skill, good written skill to draft report.
• Good learning skill and self-driven character, willing to take challenge and changes with a positive mindset.
• Strong client-servicing willingness and ability. Capability towards emergent public relationship issues.
• An adept conflict mediator and a trustworthy client advisor.
• Good language proficiency of English and Mandarin in working environment.

DayOne is proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

If you're ready to grow with one of the fastest-moving companies in the data center industry, apply now and be part of our global journey.