Customer Success Leader (Hybrid) — Equity & Growth Path

Kegmil; Kampung Plentong Baru; Hybrid; MYR 80,000 - 120,000; Full time

Job summary

A leading SaaS company in Malaysia is seeking an empathetic Customer Success Manager. You will build trusted relationships with customers to drive adoption of the platform, gather feedback for continuous improvement, and ensure client success. The ideal candidate has a minimum of 3 years in Customer Success in the SaaS sector and a passion for understanding client needs. This position offers a competitive salary, equity participation, and flexible hybrid work.

Benefits

Competitive salary with equity participation

Flexible, hybrid work

Fast-track to leadership

Qualifications

• 3+ years’ experience in Customer Success or Account Management in SaaS.
• Customer-first mindset to understand and champion client needs.
• Strong relationship-building and communication skills.

Responsibilities

• Develop and maintain trusted relationships with customers.
• Understand customers’ business goals and align the platform accordingly.
• Gather feedback to improve the product and drive adoption.

Skills

Customer Success Management

Relationship Building

Problem Solving

Communication Skills

Data Analysis

SaaS Industry Knowledge

Job description

A leading SaaS company in Malaysia is seeking an empathetic Customer Success Manager. You will build trusted relationships with customers to drive adoption of the platform, gather feedback for continuous improvement, and ensure client success. The ideal candidate has a minimum of 3 years in Customer Success in the SaaS sector and a passion for understanding client needs. This position offers a competitive salary, equity participation, and flexible hybrid work.