Customer Services Executive

Aluminium Company of Malaysia Berhad; Klang City; On-site; MYR 30,000 - 50,000; Full time

Job summary

A leading manufacturing company in Klang City is seeking a Customer Service Executive to manage customer orders and coordinate logistics effectively. The ideal candidate will have at least a diploma in Business or related fields, with three years of experience in customer service or logistics. Responsibilities include processing orders, ensuring timely shipments, and liaising with various departments and customers. Proficiency in Microsoft Office and strong communication skills are essential for success in this role.

Qualifications

• Must possess at least a Diploma/Bachelor in relevant fields.
• 3 years of working experience preferred in manufacturing.
• Proficient in Microsoft Office applications.

Responsibilities

• Process customer orders accurately and promptly.
• Monitor delivery schedules to ensure on-time shipment.
• Liaise with production and logistics teams for shipment.
• Handle customer complaints professionally.

Skills

Microsoft Office

Order processing

Customer service

Logistics coordination

Communication skills

Interpersonal skills

Education

Diploma/Bachelor in Business Studies/Administration/Management

Tools

ERP systems

Job description

Aluminium Company of Malaysia Berhad – Bukit Raja, Selangor

Receive and process customer orders accurately and promptly in the system.

Monitor and follow up on delivery schedules to ensure on-time shipment.

Liaise with Production Planning (PPC), Warehouse, and Logistics teams to coordinate shipment arrangement.

Liaise with Government Agencies and Authorities for all applications with regards to export business, customs on FTA applications and to issue and resolve customs related issues.

Prepare and compile export documentation (e.g., invoice, packing list, BL, COO, etc.) according to destination requirements.

Work closely with Sales personnel on pricing, special requests, and customer requirements.

Coordinate with the Finance/Credit department on outstanding payments and credit issues.

Communicate with customers on order status, changes, and delivery updates.

Handle and resolve customer complaints in a timely and professional manner.

Maintain accurate records of orders, delivery notes, and customer correspondence.

Support internal reporting by generating regular customer service reports.

Requirements

Candidate must possess at least a Diploma/Bachelor Advanced/Higher/Graduate Diploma, in Business Studies/Administration/Management, Customer Services, Logistics or equivalent.

At least 3 year(s) of working experience in the related field is required for this position, preferably in Manufacturing industry (fresh graduates may also be considered).

Proficient in Microsoft Office applications (Excel, Word, Outlook).

Good command of English and Bahasa Malaysia, both spoken and written.

Good knowledge of order processing, shipping coordination, and customer service procedures.

Familiar with export documentation, Incoterms, and logistics arrangements (for local, Singapore, and international markets).

Knowledge of ERP or order management systems is an added advantage.

Knowledge of LMW, Free Zone, or customs documentation is an added advantage (if applicable).

Strong communication and interpersonal skills to liaise with customers, internal departments, and external parties.

Detail-oriented, organized, and proactive in resolving issues and able to work under pressure, manage multiple priorities, and meet deadlines.