Customer Services

Bigera Alliance; Seremban; On-site; MYR 30,000 - 45,000; Full time

Job summary

A customer service solutions provider is seeking a Customer Services representative in Seremban, Negeri Sembilan. The role involves handling customer inquiries via calls and emails, providing effective solutions, and ensuring a positive customer experience. Successful candidates will have proven customer service experience, excellent communication skills, strong problem-solving abilities, and proficiency in CRM systems. This full-time position offers competitive compensation and opportunities for professional development.

Benefits

Competitive compensation

Opportunities for professional development

Supportive work environment

Qualifications

• Proven customer service experience, ideally in a call centre or similar customer-facing role.
• Excellent communication and interpersonal skills.
• Strong problem-solving and critical thinking skills.

Responsibilities

• Handle inbound customer calls, emails, and online inquiries.
• Listen to customer concerns and provide effective solutions.
• Maintain accurate records of all customer interactions.

Skills

Customer service expertise

Communication skills

Problem-solving

Administrative skills

CRM software proficiency

Job description

As a Customer Services representative at Bigera Alliance Sdn Bhd, you will be the face of our company, providing exceptional customer service to our valued clients. In this full‑time position based in Seremban, Negeri Sembilan, you will be responsible for addressing customer inquiries, resolving issues, and ensuring a positive experience for all of our customers.

What you’ll be doing

• Handling inbound customer calls, emails, and online inquiries in a friendly and professional manner
• Listening to customer concerns, identifying the root cause, and providing prompt and effective solutions
• Maintaining accurate records and documentation of all customer interactions
• Proactively identifying opportunities to enhance the customer experience and making recommendations for improvement
• Collaborating with cross‑functional teams to ensure seamless customer service delivery
• Continuously updating product and service knowledge to provide accurate information to customers

What we’re looking for

• Proven customer service experience, ideally in a call centre or similar customer‑facing role
• Excellent communication and interpersonal skills, with the ability to interact with customers in a warm and empathetic manner
• Strong problem‑solving and critical thinking skills to effectively address customer concerns
• Proficiency in using customer relationship management (CRM) systems and other relevant software
• A positive, patient, and resilient attitude, with the ability to remain calm under pressure
• A keen eye for detail and the ability to maintain accurate records

What we offer

At Bigera Alliance Sdn Bhd, we are committed to providing our employees with a rewarding and fulfilling work experience. As a member of our team, you will have access to a range of benefits, including competitive compensation, opportunities for professional development, and a supportive and collaborative work environment.

About us

Bigera Alliance Sdn Bhd is a leading provider of innovative solutions and services for our customers in the call centre and customer service industry. With a strong focus on delivering exceptional customer experiences, we are dedicated to empowering our clients to achieve their business goals. Our company culture is built on a foundation of teamwork, integrity, and a commitment to excellence.

Apply now to join our dynamic team and be a part of our continued growth and success.