Customer Service

WORK FINDER ENTERPRISE; Johor Bahru; Hybrid; MYR 20,000 - 100,000; Full time

Job summary

A multinational client is seeking a Customer Service Executive in Johor Bahru, Malaysia. You will manage customer inquiries through various channels, ensuring a positive experience. The ideal candidate will have proficiency in Mandarin and basic English skills, with a customer-oriented mindset. Fresh graduates are welcome as training will be provided. This role offers a competitive salary range, medical coverage, annual leave, and opportunities for career development.

Benefits

Salary: RM3800 – RM4500 per month

Medical and dental coverage

15 days annual leave

Structured training and career development opportunities

Employee engagement activities and a supportive work culture

Relocation allowance when moving to Johor Bahru office

Qualifications

• Minimum qualification: SPM / UEC or equivalent.
• Proficiency in Mandarin (spoken & written) with basic English communication skills.
• Fresh graduates are welcome – training will be provided.

Responsibilities

• Manage customer inquiries through phone, email, and live chat.
• Provide accurate information regarding products and services.
• Assist with order processing, tracking, and after-sales support.
• Resolve customer complaints or escalate to relevant departments when necessary.
• Maintain service quality standards and customer satisfaction.

Skills

Proficiency in Mandarin (spoken & written)

Basic English communication skills

Strong communication skills

Customer-oriented mindset

Education

SPM / UEC or equivalent

Job description

This role is an exciting opportunity to join our client’s expanding Customer Service team. As a Customer Service Executive, you will be the first point of contact for customers, handling their inquiries and ensuring a smooth and positive experience. With structured training provided and a supportive team environment, you will gain valuable skills, career growth opportunities, and the stability of working with a multinational company.

What you'll be doing

• Manage customer inquiries through phone, email, and live chat.
• Provide accurate information regarding products and services.
• Assist with order processing, tracking, and after-sales support.
• Resolve customer complaints or escalate to relevant departments when necessary.
• Maintain service quality standards and customer satisfaction.

What we're looking for

• Minimum qualification: SPM / UEC or equivalent
• ‼️Proficiency in Mandarin (spoken & written), with basic English communication skills. We are seeking candidates proficient in Mandarin to effectively communicate with Mandarin-speaking clients.
• Fresh graduates are welcome – training will be provided.
• Strong communication skills and customer-oriented mindset.
• Ability to work on rotational shifts (5-day work week).
• Self‑motivated, reliable, and eager to learn.
• Willingness to work from home initially and relocate to Johor Bahru office in the future.

What we offer

• Salary: RM3800 – RM4500 per month.
• Medical and dental coverage.
• 15 days annual leave.
• Structured training and career development opportunities.
• Employee engagement activities and a supportive work culture.
• Relocation allowance when moving to Johor Bahru office.