Customer Service (Westport)

Infinity Logistics & Transport Sdn. Bhd.; Klang City; On-site; MYR 20,000 - 100,000; Full time

Job summary

A leading logistics company in Klang City is seeking a dedicated logistics coordinator to manage the shipment fulfillment process. You will oversee everything from import/export documentation to resolving shipping issues and communicating with clients. The ideal candidate should have a minimum SPM, Diploma, or Degree with two years of experience in the field preferred. Proficiency in Microsoft Excel and Word is essential. Join us to help deliver exceptional customer service and ensure timely deliveries.

Benefits

Own transportation required

Work independently with less supervision

Qualifications

• Minimum SPM, Diploma, or Degree required.
• At least 2 years experience in freight forwarding or warehousing is an advantage.
• Familiarity with Microsoft Excel and Word is essential.

Responsibilities

• Manage the entire shipment fulfillment process.
• Communicate with clients for updates on shipment status.
• Handle complex issues related to shipment delays or cargo damages.
• Coordinate with internal divisions and external vendors for customs clearance.
• Oversee operations to prevent incorrect deliveries.
• Report updating, job closing, and billing advice.
• Respond to new inquiries from customers.
• Collect customer feedback for service improvement.
• Assist customers with claims for damaged or missing items.

Skills

Freight forwarding

Customer service

Problem-solving

Communication

Education

SPM/Diploma/Degree

Tools

Microsoft Excel

Microsoft Word

Job description

Infinity Logistics & Transport is a logistics provider offering innovative and cost effective logistics solutions globally for different industrieswith strong presence in Southeast Asia and business coverage over 15 countries.

Established in early 2003 by founder Chan Kong Yew and Ethan Kwan, the company nowprovide 4 main servcices including (i) Flexitank Solution and Related Services, (ii) Integrated Freight Forwarding Services, (iii) Railroad Transportation services and (iv) Logistics Centre and related services.The founder’s leadership in implementing the vision, as well as empowering staff and good management skills has advanced the company from a humble beginning to where it is today.

Infinity is ranked top fifth player in the Flexitank Solution and related services market in the world in terms of the flexitank produced. We are also the largest landbridge services provider between Malaysia and Thailand. In addition, we are the fourth largest player as a NVOCC in the busiest port in Malaysia, namely Port Klang. On top of it, we are also one of the largest 20′ high cube containers operator in Southeast Asia.

With an excellent track record and the future in mind, they are determine to continue to expand their range of services, investing prudently and tapping into a whole new spectrum of market.

Job Description

• Managing the entire shipment fulfillment process inclusive the import and export documentation, from receiving jobs to tracking shipments and ensuring timely delivery
• Regularly communicating with clients to provide updates on the shipment status and etc
• Handling and resolving complex issues, such as shipment delays, cargo damages, or customs- related problems, to ensure customer satisfaction
• Coordinating with internal division and external vendor for custom clearance, submission of document to Government Bodies, stuffing/ unstuffing plan with warehouse operation team, transporter/ haulage etc to ensure timely and efficient shipments
• Overseeing the operation to prevent wrong cargo, wrong delivery, wrong quality been delivered to customer
• Reporting updating, Job Closing and Billing Advice
• Responding to new inquiries from customers
• Collecting feedback from customers about their experience and using this feedback to improve our customer service level
• Assisting customers in filling claims for damaged or missing items and guiding them through the claims process
• Ad hoc tasks

Qualifications

• Min SPM/ Diploma/ Degree.
• Those who with 2 years experience in freight forwarding/ warehousing
• Familiar with Microsoft Excel and Words.
• Fresh graduates are encouraged to apply.

Additional Information

• Own transportation
• Able to work independently with less supervision