Customer Service Technician

ManpowerGroup; Tanjong Malim; On-site; MYR 20,000 - 100,000; Full time

Job summary

A leading recruitment firm is seeking a candidate for a role in Tanjong Malim, Malaysia, focused on supporting Customer Service Engineers in a manufacturing environment. The position requires a diploma in Engineering and at least two years of relevant experience. Responsibilities include troubleshooting at customer sites and ensuring effective change implementations. Candidates will benefit from perks such as annual leave and medical assistance.

Benefits

Annual Leave

Medical and Hospitalisation Leave

EPF

EIS

SOCSO

Allowance Provided

Qualifications

• Minimum of two years’ experience in a manufacturing company.

Responsibilities

• Support the Customer Service Engineer at the Customer Production Line.
• Ensure customer line is supported at all times.
• Resolve issues at the customer end in a timely manner.
• Provide accurate & timely information on all issues at the customer plant.
• Support all change implementations.
• Monitor the Quality System at the Customer plant.

Skills

Engineering knowledge

Customer service skills

Problem-solving

Quality monitoring

Education

Diploma in any Engineering discipline

Job description

Overview

Diploma in any Engineering discipline and minimum of two years’ experience in Manufacturing company.

Responsibilities

• Support the Customer Service Engineer at the Customer Production Line
• Ensure customer line is supported at all times.
• Support Customer Service Engineer to resolve any issues at the customer end in a timely manner.
• Feedback to Customer Service Engineer accurate & timely information on all issues at the customer plant.
• Support all change implementations
• To support Customer Service Engineer for SQE to evaluate changes made by supplier and carry out fitment at the customer end.
• Follow up on Engineering Changes & Permits
• Support Customer Service Engineer for assurance engineering changes & permits are implemented in accordance to accepted procedures.
• Monitor the cut off for changes is done correctly and effectively.
• Support Customer Service Engineer in monitoring the Quality System at the Customer plant.
• Involve in all rework or reprocessing at the Customer plant
• Control of non-conforming products.
• Ensure that material respect is followed at all times.
• Assist in the identification, development and implementation of new work instructions.
• Participate in problem solving teams.

Benefits

• Annual Leave
• Medical and Hospitalisation Leave
• EPF
• EIS
• SOCSO
• Allowance Provided

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