Customer Service Support Lvl 1 (Bilingual, Eng + Jpn)

Hunters International; Petaling Jaya; On-site; MYR 20,000 - 100,000; Full time

Job summary

A leading recruitment firm in Petaling Jaya is seeking a Customer Service Support representative who is bilingual in English and Japanese. The ideal candidate will have at least 2 years of customer service experience and demonstrate strong problem-solving skills. This full-time position involves responding to inquiries, resolving customer issues, and maintaining documentation in the CRM. The role covers shifts in a 24/7 system with a competitive monthly salary, including additional allowances. Join us now to make an impact in customer service.

Qualifications

• Minimum of 2 years experience in customer service or support roles.
• Familiarity with CRM software is a plus.
• Strong attention to detail and ability to work under pressure.

Responsibilities

• Respond to customer inquiries via phone, email, and chat in English and Japanese.
• Assist customers with product-related questions and troubleshooting.
• Resolve customer complaints efficiently while maintaining a positive attitude.
• Document interactions accurately in the CRM system.

Skills

Bilingual proficiency in English and Japanese

Strong problem-solving abilities

Excellent interpersonal skills

Tools

CRM software

Job description

🌟 We're Hiring: Customer Service Support Lvl 1 (Bilingual, Eng + Jpn)! 🌟

We are looking for a dedicated and resourceful Customer Service Support representative to join our team. The ideal candidate will possess strong communication skills in both English and Japanese, with a passion for providing exceptional customer experiences. You will play a vital role in assisting customers with inquiries, resolving issues, and ensuring satisfaction.

Location:

Petaling Jaya, Malaysia

Work Mode: Work From Office

Role: Customer Service Support Lvl 1 (Bilingual, Eng + Jpn)

What You'll Do:

• Respond to customer inquiries via phone, email, and chat in English and Japanese.
• Assist customers with product-related questions and troubleshooting.
• Resolve customer complaints efficiently while maintaining a positive attitude.
• Document interactions accurately in the CRM system.
• Collaborate with team members to achieve service goals and improve processes.
• Participate in training sessions to enhance product knowledge and service skills.

What We’re Looking For:

• Minimum of 2 years experience in customer service or support roles.
• Bilingual proficiency in English and Japanese is essential.
• Strong problem-solving abilities and attention to detail.
• Excellent interpersonal skills with the ability to work well under pressure.
• Familiarity with CRM software is a plus.

Additional details:

• Nationality: Japanese or Japanese with foreign nationality (former Japanese)
• Language skills: Japanese native, English conversation to business
• Other skills: Minimum communication skills and basic PC operation skills
• Employment type: Full-time employee
• Work days: 24/7 shift system (3-4 days a week)
• Shift hours: 9:00-21:00, 21:00-9:00
• Salary: RM 9,000/month (Night shift allowance, holiday allowance, language allowance, bonus, and other allowances included)
• Work location: PTC Malaysia Operations Center (Kota Damansara, Petaling Jaya)
• Start of work: As soon as work visa is obtained
• Number of employees: 1

Ready to make an impact? 🚀 Apply now and let’s grow together!