customer service support

RecruitFirst Pte Ltd; Malaysia; On-site; MYR 20,000 - 100,000; Full time

Job summary

A leading recruitment agency in Malaysia is looking for a customer service professional with 3-5 years of experience in the insurance or financial industry. Candidates should possess strong communication skills and a good knowledge of healthcare insurance products. The role involves handling customer inquiries and providing exceptional service while supporting junior advisors in operational tasks. A full-time position with a salary range of MYR 2,200 to MYR 2,800 per month is being offered.

Qualifications

• 3 - 5 years of experience in the insurance or financial industry.
• Good knowledge of healthcare and medical insurance products.
• Strong communication skills with a professional telephone manner.

Responsibilities

• Handle customer enquiries through various channels professionally.
• Maintain high quality of customer service and address enquiries effectively.
• Provide guidance to junior advisors and resolve complex enquiries.

Skills

Customer service experience

Knowledge of healthcare products

Communication skills

Integrity and trust

Job description

What requirements you'll need to be eligible

• With 3 - 5 years of CS experience in insurance or financial industry
• Good knowledge of Healthcare and medical insurance product
• Good communication skills and professional telephone manner
• Strong sense of responsibility with high level of integrity and trust

What you'll be doing on the job

• Handle enquiries through correspondence/email/live chat and provide extra-ordinary service to our customers in a professional and timely manner
• Address members’ enquiries effectively and maintain satisfactory quality of customer service
• Make appropriate recommendations to meet customers’ expectation
• Escalate enquiries when necessary in line with internal guidelines
• Provide guidance and support to facilitate junior advisors in service delivery and daily operations, resolve complex member enquiries and handle complaints escalated from junior advisors

Contract

MYR 2,200 - MYR 2,800 /Month

Full-Time

MYR 10,000 - MYR 17,000 /Month

Regional Infrastructure Cybersecurity Lead

Full-Time

MYR 11 - MYR 13 /Month