Customer Service Specialist (Korean Speaking)

EBC Group; Kuala Lumpur; On-site; MYR 100,000 - 150,000; Full time

Job summary

A global financial services provider in Kuala Lumpur is seeking a Customer Service Executive to deliver exceptional support to clients. Responsibilities include handling customer inquiries through various channels and maintaining accurate records. The ideal candidate should have a Secondary School certificate, be fluent in Korean and English, and possess excellent communication skills. This role offers an opportunity to work in a dynamic team within the financial industry.

Qualifications

• 1-2 years working experience in Customer Service, preferably in Financial/Forex.
• A genuine interest in financial markets and client services.
• Able to start within a short notice period.

Responsibilities

• Provide front-line support to customers via live chats, phones, and email.
• Resolve client issues and answer queries regarding products.
• Record and update customer data and relevant information.

Skills

Fluent in Korean

Fluent in English

Excellent communication skills

Interpersonal skills

Proficient in Microsoft Office

Education

Secondary School / SPM certificate

Job description

EBC Financial Group – a global financial services provider headquartered in the dynamic city of London, we specialize in global financial investment, asset management and financial consulting. Our team consists of seasoned professionals and young talents who bring diverse perspectives and exceptional skills to the table. Since our establishment in 2020, our company has experienced rapid growth. We currently operate in major financial hubs worldwide, including Cyprus, Sydney, Singapore, Kuala Lumpur, Hong Kong, Tokyo, Bangkok and more. At EBC, integrity, respect, and youth are our core values. The right candidate will have the opportunity to work with experienced professionals and be part of a dynamic and innovative team. Join us on our mission to create value for our clients and become a trusted partner in the global financial market.

Responsibilities

• Provide front-line support to our customers via live chats, phones, and email.
• Answering queries and resolving client issues regarding our products, platforms, and promotion.
• Address customer feedback as well as complaints professionally.
• Record and update customer data and other relevant information when necessary.
• Supporting documentation/administrative needs within the department and supporting translation for customer announcement notices.

Qualifications

• Candidate must possess at least Secondary School / SPM certificate
• 1-2 years working experience, preferably in Customer Service (Financial / Forex industry would be a distinct advantage).
• Fresh graduates are welcome to apply.
• A genuine interest in working in financial markets and client services.
• Willing to work on shifts (Including weekends if required).
• Proficient in Microsoft Office.
• Fluent in Korean and English including written and verbal communication skills
• Excellent communication and interpersonal skills
• A logical and analytical approach to problem-solving.
• Able to start within a short notice period.