Customer Service / Service Advisor (Automotive)

NSS Service Centre; Selangor; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading automotive service provider in Malaysia is seeking a passionate Service Advisor to bridge the gap between customers and technicians. In this role, you will handle inquiries, inspect vehicles, and provide updates to customers, ensuring satisfaction at every touchpoint. Candidates should possess strong communication skills, automotive knowledge, and at least 1 year of industry experience. Join a dynamic team specializing in luxury cars and enjoy benefits like professional development, meals, and team bonding activities.

Benefits

Provided meals daily

Competitive incentive package

Professional development opportunities

Team-building activities

Festival celebrations

Qualifications

• Proficient in English and Bahasa Malaysia; Mandarin is a plus.
• Minimum 1 year of experience in the Automotive industry.
• Genuine passion for cars with a customer-focused mindset.

Responsibilities

• Manage customer inquiries and schedule appointments.
• Inspect vehicles and recommend necessary repairs.
• Keep customers updated on vehicle status.

Skills

Excellent communication skills

Customer service orientation

Automotive knowledge

Education

Bachelor's degree or equivalent certification in Automotive Engineering

Job description

Customer Service / Service Advisor (Automotive)

Are you passionate about cars and providing exceptional customer service? We are looking for a dynamic Service Advisor to join our team! As a Service Advisor, you'll be the bridge between our customers and our skilled technicians, ensuring their vehicles receive top-notch care and our customers leave satisfied.

Responsibilities

• Customer Relationship: Be the friendly face our customers rely on, handling inquiries, scheduling appointments, and ensuring every customer feels valued.
• Customer Care: Listen to customer concerns, inspect vehicles with a keen eye, and recommend necessary repairs in a clear and understandable way.
• Communication: Keep customers informed with regular updates on their vehicle's status throughout the service process, managing expectations with professionalism.
• Customer Satisfaction: Deliver exceptional customer service at every touchpoint, going the extra mile to build lasting relationships based on trust and loyalty.
• Problem Solving: Use your automotive expertise to identify vehicle issues during inspections and recommend appropriate solutions to keep our customers safely on the road.
• Quality Assurance: Ensure all work meets our high standards, reviewing completed work with customers to ensure their satisfaction.

Qualifications

• Passion for Cars: A genuine love for automobiles and the desire to provide outstanding service.
• Excellent Communicator: Strong verbal and written communication skills in English and Bahasa Malaysia; Mandarin proficiency is a plus.
• Automotive Knowledge: Applicants without Automotive background but are passionate about cars are encouraged to apply.
• Minimum 1 year of Automotive Industry experience as a Service Advisor, with a Bachelor's degree or equivalent certification in Automotive Engineering would be an added advantage.
• Customer Service Savvy: Demonstrated ability to provide professional and excellent customer service, with a focus on building relationships.
• Flexible and Reliable: Willing to work in Glenmarie, Shah Alam, and available 6 days a week (Monday to Saturday).

Why Join Us

Join us because we're not just any workshop; we're specialists in luxury car brands like Porsche, Mercedes, BMW, Audi, Bentley & etc. You'll get to work with top‑of‑the‑line vehicles, honing your skills and expertise in this niche market. Additionally we also provide:

• Rewarding Benefits: Enjoy provided meals daily (lunch & tea break) and a competitive incentive package for confirmed staff.
• Professional Development: Take advantage of our external and internal training opportunities to grow in your role.
• Team Bonding: Engage in fun team-building activities and company trips to foster a positive work environment.
• Celebrate Together: Join us in festival celebrations including Chinese New Year, Hari Raya, Deepavali, and Christmas parties.

Application Instructions

Ready to embark on an exciting journey with us? Please submit your application along with your latest resume. Be part of a team where your passion for cars meets exceptional customer service! Only shortlisted candidates will be notified.

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