Customer Service, Senior Executive

General Storage Company Pte Ltd; Ampang Jaya Municipal Council; Hybrid; MYR 100,000 - 150,000; Full time

Job summary

A self-storage provider is seeking a Customer Service, Senior Executive to join their team. The role involves responding to customer inquiries, assisting with unit selection, and ensuring the facility is well-maintained. Candidates should possess excellent communication skills, be energetic, and have previous experience in customer service. Proficiency in Microsoft Office and familiarity with CRM systems is essential. This position requires availability for flexible hours and travel within the Klang Valley.

Benefits

Dental allowance

Medical allowance

Uniform provided

Qualifications

• Independent with strong customer focus and teamwork abilities.
• Energetic, proactive, meticulous, able to multitask.
• Previous customer service experience is preferred.

Responsibilities

• Respond promptly to customer enquiries via various channels.
• Assist customers with payments and account management.
• Ensure the facility remains clean and well-maintained.
• Achieve sales and customer satisfaction targets.
• Conduct tours for potential clients to promote solutions.

Skills

Customer service

Communication skills

IT savvy

Proficiency in Microsoft Office

Multi-tasking

Fluency in Bahasa Malaysia

Tools

CRM systems (e.g., Salesforce, SAP, Zoho)

Job description

Lock+Store, is a one‑stop self‑storage hub offering flexible short‑and long term storage facilities and office space for households, wine collectors and distributors, start‑ups, SMEs and large corporations. We have a vast range of storage units with sizes ranging from 10sf to 200sf to cater to all your varied needs. Our mission is to provide affordable and flexible storage and warehouse solutions tailored to the specific needs of individuals, families and businesses.

We are a self‑storage operator in Singapore and Malaysia. In Malaysia, we operate 3 facilities in Glenmarie, Petaling Jaya, Sri Hartamas and Ampang

We are currently looking for Customer Service, Senior Executive to join our sales and operations support team to:

Respond promptly and professionally to customer enquiries via phone, email, and in‑person

Assist customers with unit selection, payments, and account management

Ensure the facility is clean, secure, and well‑maintained at all times

Achieve sales, payment collections, and customer satisfaction targets

Prepare and process customer license agreements accurately

Maintain proper documentation and prepare monthly reports for management

Conduct facility tours for potential clients and promote suitable storage solutions

Monitor and report on occupancy levels and customer feedback

Perform inventory checks and manage storage unit availability

Support marketing initiatives and promotions as required

Carry out additional duties as assigned by the Country Manager

Embrace and support the adoption of new technologies such as CRM and ERP systems to enhance operational efficiency and customer engagement

We are looking for a team player who is:

Able to work 5½ days per week. As the role is quite active i.e. site inspections, travelling from site to site

Station at our Ampang site. Expected to be both mobile and flexible; travel various locations within the Klang Valley/Shah Alam/Petaling Jaya as and when needed

Energetic, proactive, meticulous, and able to multitask effectively

Excellent interpersonal, written, and verbal communication skills

Independent yet highly customer‑focused and a strong team player

Fluent in English, and Bahasa Malaysia (additional languages & proficiency in local dialect is a big a plus)

Previous experience in customer service or a related field is preferred; candidates with 2+ years of experience in a similar role may be considered for a Senior Position

Proficient in Microsoft Office and familiar with social media platforms. Experience with CRM and ERP systems (e.g., Salesforce, SAP, Zoho). You would have to be IT savvy!

From different industry or seeking a career switch from IT roles or Project Management would be considered. We welcome to consider candidates who are willing to learn and adaptable to our industry needs.

Benefits & Others

Dental, Miscellaneous allowance, Medical, Uniform (e.g. Polo)

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Your application will include the following questions:

• Which of the following statements best describes your right to work in Malaysia?
• How many years' experience do you have as a Customer Service Executive?
• Are you available to work on weekends or public holidays?
• Which of the following languages are you fluent in?
• Do you have customer service experience?
• Which of the following Microsoft Office products are you experienced with?

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