Customer Service Representative – Mandarin

Teleperformance; Kuala Lumpur; On-site; MYR 20,000 - 100,000; Full time

Job summary

A global customer service provider in Kuala Lumpur is seeking passionate Mandarin-speaking Customer Service Representatives. The role involves handling customer inquiries through calls and chat, providing accurate information, and resolving issues efficiently. Fresh graduates are welcome, and full training will be provided. This position offers career growth opportunities in a friendly, multicultural environment with attractive salary packages, including allowances and bonuses.

Benefits

Attractive salary package with allowances & performance bonuses

Full training provided

Career growth and development opportunities

Friendly, supportive working environment

Employee benefits including medical coverage

Qualifications

• Fluent in Mandarin (spoken & written) and good command of English.
• Minimum SPM, Diploma, or Degree in any field.
• Fresh graduates are welcome to apply – training will be provided.
• Strong communication and problem-solving skills.
• Willing to work onsite and commit to rotational shifts.

Responsibilities

• Handle customer inquiries via phone, email, and live chat in Mandarin and English.
• Provide accurate information about products and services.
• Resolve customer complaints with professionalism and empathy.
• Escalate complex cases to relevant departments.
• Maintain customer records by updating information in the system.
• Ensure service levels and quality standards are met.
• Work effectively in a rotational shift schedule.

Skills

Fluent in Mandarin

Good command of English

Strong communication skills

Problem-solving skills

Education

Minimum SPM, Diploma, or Degree in any field

Job description

Overview

About the Role

We are looking for passionate, customer-focused Mandarin-speaking Customer Service Representatives to join our team. In this role, you will be responsible for handling customer inquiries through calls, emails, and live chat. You will provide accurate information, resolve issues efficiently, and ensure every customer has a positive experience with us.

This is a great opportunity to develop your career in a professional, supportive, and multicultural environment.

Qualifications

• Fluent in Mandarin (spoken & written) and good command of English.

• Minimum SPM, Diploma, or Degree in any field.

• Fresh graduates are welcome to apply – training will be provided.

• Strong communication and problem-solving skills.

• Willing to work onsite and commit to rotational shifts, including weekends and public holidays.

• Customer service experience (email, chat, or call) is an advantage but not mandatory.

What We Offer

• Attractive salary package with allowances & performance bonuses.

• Full training provided – no prior experience required.

• Career growth and development opportunities.

• Friendly, supportive, and multicultural working environment.

• Employee benefits including medical coverage, annual leave, and more.

Responsibilities

Key Responsibilities

• Handle customer inquiries via phone, email, and live chat in Mandarin and English.

• Provide accurate information about products and services.

• Resolve customer complaints and issues with professionalism and empathy.

• Escalate complex cases to relevant departments when needed.

• Maintain customer records by updating information in the system.

• Ensure service levels and quality standards are consistently met.

• Work effectively in a rotational shift schedule to support 24/7 operations.