Customer Service Representative Malaysia (For OKU Card Holders Only)

Oxydata Software; Kuala Lumpur; On-site; MYR 20,000 - 100,000; Full time

Job summary

A 100% Malaysian-owned IT company is seeking a Customer Service Representative, specifically for OKU Card holders. The role involves interacting with customers through various channels, addressing their inquiries, and ensuring high satisfaction levels. Applicants must have excellent communication skills in English and Malay, with a minimum SPM qualification. This position offers a supportive environment with allowances and performance-based incentives, making it an excellent opportunity for personal and professional growth.

Benefits

Allowances for night/weekend shifts

Annual leave and sick leave

Healthcare coverage

Performance-based incentives

Career path opportunities

Qualifications

• Malaysian citizen with a valid OKU Card (role exclusively for PWD candidates).
• Preferably 1 year of customer service/call center experience; entry-level applicants considered.
• Comfortable with rotational shift schedules including evenings/weekends.

Responsibilities

• Interact with customers via calls, email, or chat.
• Resolve inquiries, complaints, and service requests.
• Maintain up-to-date knowledge of client products/services.
• Identify opportunities for cross-sell or upsell.

Skills

Excellent English communication skills

Proficiency in Malay

Strong PC navigation skills

Attention to detail

Ability to adapt in a fast-paced environment

Ability to work independently

Experience in customer service

Education

Minimum SPM qualification

Tertiary education is a plus

Job description

Customer Service Representative Malaysia (For OKU Card Holders Only)

Customer Service Representative (For OKU Card Holders Only)

Oxydata Software Sdn Bhd, a 100% Malaysian-owned IT company established in 2006, is a trusted technology partner specializing in Microsoft, Java, SAP, and Oracle platforms, delivering IT Managed Services, DevOps, Outsourcing, and Enterprise Application Development to drive digital transformation for global clients.

We are seeking an experienced Customer Service Representative to contribute to delivering excellent customer care and ensuring high satisfaction levels across multiple service channels.

Responsibilities

Interact with customers via calls, email, or chat, resolving inquiries, complaints, and service requests

Use decision support tools and internal resources to address customer needs effectively

Meet or exceed service delivery KPIs as defined by client contract

Demonstrate empathy, build rapport, and maintain professional conduct

Maintain up-to-date knowledge of client products/services

Create accurate service notes and update tracking systems/ticketing tools

Identify opportunities for cross-sell or upsell in line with client protocols

Escalate complex issues to senior staff or supervisors when required

Participate in continuous improvement and performance initiatives

Requirements

Must-have:

Malaysian citizen with a valid OKU Card (role exclusively for PWD candidates)

Minimum SPM qualification; tertiary education is a plus

Preferably 1 year of customer service/call centre experience (entry-level applicants considered)

Excellent English communication skills; proficiency in Malay; other languages are a plus

Strong PC navigation skills; ability to learn multiple systems quickly

Attention to detail, reliable, adaptable in a fast-paced environment

Ability to work independently and in a team setting

Comfortable with rotational shift schedules (including evenings/weekends)

Why Join Us

Allowances or shift premium for night/weekend schedules

Annual leave, sick leave, and healthcare coverage

Performance-based incentives and rewards

Full training provided, with career path opportunities through Learning & Leadership programs

Be careful - Don’t provide your bank or credit card details when applying for jobs. Don't transfer any money or complete suspicious online surveys. If you see something suspicious, report this job ad.