Customer Service Representative - Cantonese (Penang)

Teleperformance; George Town; On-site; MYR 20,000 - 100,000; Full time

Job summary

A leading customer service company in Penang is seeking enthusiastic Customer Service Representatives who are proficient in Mandarin and English. This role involves delivering exceptional service via email, chat, and phone, while resolving customer inquiries and issues. Candidates with strong problem-solving skills who can handle multiple tasks under pressure and are willing to work onsite during rotational shifts are encouraged to apply. Competitive salary, benefits, and growth opportunities are offered.

Benefits

Competitive salary and benefits package

Paid training and career development opportunities

Supportive and diverse work environment

Opportunities to grow within the company

Qualifications

• Proficiency in Mandarin (spoken and written) and English.
• Previous experience in customer service or call center is a plus, fresh graduates welcome.
• Strong communication and problem-solving skills.
• Ability to manage multiple tasks under pressure.
• Willing to work onsite and flexible for rotational shifts.

Responsibilities

• Serve as the first contact for customers, providing exceptional service.
• Handle inquiries through email, chat, and calls professionally.
• Resolve issues, ensuring customer satisfaction and positive experience.
• Document interactions and update records in the system.
• Escalate complex issues appropriately and collaborate with team members.

Skills

Proficiency in Mandarin

Proficiency in English

Strong communication skills

Problem-solving skills

Ability to handle multiple tasks

Ability to work under pressure

Flexibility for rotational shifts

Job description

Customer Service Representative - Cantonese (Penang)

Proficiency in Mandarin (spoken and written) and English.

Previous experience in customer service or call center environment is an advantage, but fresh graduates are welcome to apply.

Strong communication and problem‑solving skills.

Ability to handle multiple tasks and work under pressure.

Flexibility to work on rotational shifts, including weekends and public holidays.

Willing to work onsite.

Requirements

• Proficiency in Mandarin (spoken and written) and English.
• Previous experience in customer service or call center environment is an advantage, but fresh graduates are welcome to apply.
• Strong communication and problem‑solving skills.
• Ability to handle multiple tasks and work under pressure.
• Flexibility to work on rotational shifts, including weekends and public holidays.
• Willing to work onsite.

Responsibilities

We are seeking enthusiastic and customer‑focused individuals to join our team as Customer Service Representatives (Mandarin‑speaking). In this role, you will be the first point of contact for our customers, delivering exceptional service through email, live chat, and phone calls. You will be responsible for handling inquiries, resolving issues, and ensuring a positive customer experience.

• Handle incoming customer inquiries via email, chat, and call in a professional and timely manner.
• Provide accurate information, solutions, and assistance to customers.
• Resolve customer concerns effectively while maintaining a high level of empathy and professionalism.
• Document customer interactions and update records in the system.
• Escalate complex issues to the relevant teams when necessary.
• Work closely with team members and supervisors to achieve performance targets and service level agreements.
• Maintain a positive and customer‑first attitude at all times.

Benefits

• Competitive salary and benefits package.
• Paid training and career development opportunities.
• A supportive and diverse work environment.
• Opportunities to grow within the company.