Customer Service Representative (Banking) (ID : 13538)

PERSOL; Kuala Lumpur; On-site; MYR 20,000 - 100,000; Full time

Job summary

A banking industry company is seeking a Customer Service Representative in Kuala Lumpur. Responsibilities include handling inbound calls and delivering customer support 24/7. Candidates should have at least 2 years of customer service experience and strong communication skills. Proficiency in Microsoft Office is required. The company offers a friendly working environment, annual leave, medical benefits, and shift allowances.

Benefits

Annual & medical leave

Insurance coverage

EPF & SOCSO

Extensive training and career advancement opportunities

Qualifications

• Minimum 2 years’ customer service experience; fresh grads encouraged to apply.
• Proficient in Microsoft Office applications.
• Able to work rotational shifts in a fast-paced environment.

Responsibilities

• Handle inbound calls and provide 24/7 customer support.
• Deliver prompt, accurate, and empathetic solutions to customers.
• Escalate and follow up on complaints ensuring resolution.
• Maintain customer records and ensure data accuracy.

Skills

Customer service experience

Communication skills

Microsoft Office proficiency

Listening skills

Education

SPM with credit in Math & English / STPM / Diploma

Job description

Customer Service Representative (Banking) (ID : 13538)

Hi everyone! We’re hiring Customer Service Representatives for our clients in the banking sector - apply now!

Position: Customer Service Representative

Salary: RM2,500 – RM3,000 (based on work experience)

Work location: Jalan Raja Laut, Kuala Lumpur

Company background: Banking Industry

Operation Shift

• Monday to Sunday (5 working days, 2 off days - Shift on a rotational basis)
• 8AM–11PM | 9 hours per shift (inclusive 1-hour break)
• Shift allowance: RM260/month

Requirements

• SPM with credit in Math & English / STPM / Diploma in any field
• Minimum 2 years’ customer service experience (fresh grads encouraged to apply)
• Proficient in Microsoft Office applications
• Excellent communication and listening skills
• Able to work rotational shifts and thrive in a fast-paced environment

Job Responsibilities

• Handle inbound calls and provide 24/7 customer support
• Deliver prompt, accurate, and empathetic solutions to customers
• Escalate and follow up on complaints and ensure resolution
• Maintain customer records and ensure data accuracy

Benefits

• Annual & medical leave, insurance coverage, EPF & SOCSO
• Extensive training and career advancement opportunities
• Friendly and inclusive working environment

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