Customer Service Representative

Commerce Dot Com; Sepang; On-site; MYR 20,000 - 100,000; Full time

Job summary

A customer service company in Sepang is looking for a dedicated professional to handle a high volume of inbound calls, engage customers, and ensure a satisfying support experience. The candidate should have a minimum SPM or Diploma qualification with 3 years of relevant experience. Seeking individuals fluent in English and Bahasa Malaysia, with strong interpersonal skills. This role offers comprehensive medical benefits, meal credits, and facilities for a healthy work-life balance.

Benefits

Comprehensive medical benefits

Group term life coverage

Meal credit

In-house futsal and badminton courts

Gym access

Qualifications

• Minimum SPM qualification and 3 years relevant experience in a customer contact centre.
• Willingness to work flexible shifts, including both day and night rotations.
• Strong customer service mindset with a passion for assisting others.

Responsibilities

• Handle a high volume of inbound calls efficiently and professionally.
• Engage with customers by addressing inquiries and providing solutions.
• Manage communication across multiple channels including calls, emails, and social media.

Skills

Fluent in English

Fluent in Bahasa Malaysia

Strong interpersonal skills

Basic computer operations

Experience in customer service

Education

Minimum SPM qualification or Diploma

Tools

Microsoft Office

Job description

Handle a high volume of inbound calls with efficiency, professionalism, and a positive attitude.

Engage with customers by actively listening, addressing inquiries, and providing solutions in a friendly and customer-focused manner.

Manage multiple communication channels, including calls, emails, live chat, and social media platforms such as Facebook, Twitter, Instagram, and WhatsApp.

Deliver prompt and high-quality support, ensuring a seamless and satisfying customer experience.

Resolve customer issues accurately and thoroughly, prioritizing customer satisfaction and retention.

Maintain and update customer records in the system with precision and attention to detail.

Ensure compliance with data privacy policies while handling sensitive customer information.

Stay updated on products, services, and promotions to provide relevant and informed assistance.

Take on additional tasks as needed, contributing to team improvements and service excellence.

QUALIFICATIONS

Minimum SPM qualification and 3 years of relevant experience in a customer contact centre or at least a Diploma, Advanced/Higher/Graduate Diploma, any field.

Fluent in English and Bahasa Malaysia (additional languages are a plus).

Proficiency in basic computer operations and familiarity with Microsoft Office applications are required. Experience working with electronic customer service systems is highly desirable.

A good understanding of the company’s products and services is necessary to deliver accurate and effective customer support.

Strong interpersonal and communication skills, show empathy, and be able to manage conflict situations with patience and professionalism.

Strong customer service mindset with a genuine passion for assisting others.

Willingness to work flexible shifts, including both day and night rotations.

Prior customer service experience is an added advantage.

LOCATION

WHY JOIN US

Comprehensive medical benefits for you, your spouse, and children, ensuring your well-being is our top priority.

Rest easy with our group term life coverage, providing you with security and assurance.

Stay energized with meal credit that keep you fueled throughout the day.

An in-house futsal court, badminton court, plus a gym for post-work workouts.

A variety of fun-filled events and gatherings to unwind.

Achieve a healthy work-life balance, ensuring you thrive both in and out of the office.