Customer Service Officer

CIMB Group Holdings Berhad; Segamat; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading banking institution in Segamat, Malaysia, is seeking an experienced banking officer to manage over-the-counter transactions and ensure adherence to compliance standards. The role involves resolving customer complaints and supervising branch staff to maintain high service levels. Ideal candidates should possess strong banking knowledge and excellent customer service skills, contributing to operational excellence in daily operations.

Qualifications

• Strong understanding of financial transactions and banking operations.
• Excellent customer service and complaint resolution skills.

Responsibilities

• Manage end-to-end processes for over-the-counter transactions.
• Supervise and resolve customer complaints effectively.
• Ensure compliance with standard operating procedures.

Job description

Overview

To be responsible for end-to-end process for over-the-counter transactions on account opening, cash and non-cash transactions according to advice slips or other negotiable documents.

To be responsible on the accuracy and monitoring of the Branch's balancing activity on daily operations.

To discharge duties instructed by ACSM/BM to serve business interests of the Bank.

Customer Relationship

• To proactively identify, manage and propose effective end-to-end solutions to issues related to service delivery
• To supervise and resolve customer complaints raised by CSR Teller on requests, inquiries, problems and complaints

Process & Compliance

• To take accountability over Branch's compliance to the standard operation procedures and to ensure regulatory requirements are met towards achieving operational excellence

Operational Authority

• To validate over-the-counter transactions on account opening, cash and non-cash transactions according to advice slips or other negotiable documents
• To approve rates, cash and check deposits up to authorized amount
• To act as Programme Champion for all sales, service and compliance module in view of training and educating branch staff
• To supervise staff in ensuring service and compliance standards are met