Customer Service Officer (Manufacturing Field)

SCM Technologies Sdn Bhd; Johor Bahru; On-site; MYR 100,000 - 150,000; Full time

Job summary

A manufacturing company is seeking a Customer Service Officer to serve as the primary contact for customers regarding inquiries, orders, and complaints. Responsibilities include preparing quotations, coordinating with various departments for timely delivery, and maintaining detailed records of customer interactions. The ideal candidate should have a Degree or Diploma with at least 2 years of experience in Sales Administration, and possess strong interpersonal and communication skills.

Qualifications

• Minimum 2 years of manufacturing experience in Sales Administration.
• Outgoing and independent personality with a strong work attitude.
• Good interpersonal and communication skills.

Responsibilities

• Serve as the first point of contact for customer inquiries and complaints.
• Prepare costing, quotations, and monthly sales forecasts.
• Coordinate with various departments to ensure timely delivery.

Skills

Problem-solving skills

Interpersonal skills

Communication skills

Microsoft Office proficiency

Education

Degree/Diploma in relevant field

Job description

Customer Service Officer (Manufacturing Field)

Serve as the first point of contact for customers' product inquiries, orders and complaints

Handle RFQ for new & existing customer

Prepare costing, quotation and monthly sales forecast

Program coordination with customers, such as sample submission, program arrangement, follow up mass production

Support quality control feedback loops by relaying customer issues to appropriate departments

Meeting with customers regularly to discuss the progress, follow up and resolve issue arise

Coordinate with planner, production and logistic to ensure timely delivery of shipment

Maintain detailed records of customer interactions, transactions, comments and complaints

Prepare ERP documentation control like PR, SO etc

Perform other job assigned as needed from time to time

Job Requirements

Degree/Diploma holder with minimum 2 years' manufacturing experience in Sales Administration

Outgoing & independent personality with right work attitude

Good interpersonal & communications skills

Possess problem-solving, relationship-building skills

Proficient in Microsoft office application