Customer Service Officer (Mandarin Speaker)

Eastsun Superior Print (M); Kuala Lumpur; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading printing and packaging company in Malaysia is seeking a Customer Service Representative fluent in Mandarin. The candidate will manage inquiries, process orders, and provide exceptional support to customers. Required qualifications include a Diploma and at least 2 years of relevant customer service experience. Benefits include annual leave, health insurance, and EPF. Join a dynamic team and contribute to delivering quality service to our valued clients.

Benefits

Annual Leave

EPF

Health Insurance

Medical Leave

SOCSO

Qualifications

• Minimum of 2 years of relevant experience in customer service.
• Strong communication skills, both verbal and written.
• Experience in documenting customer interactions.

Responsibilities

• Serve as the primary point of contact for Mandarin-speaking customers.
• Process customer orders ensuring accuracy in specifications.
• Investigate and resolve customer complaints and concerns.
• Maintain accurate and up-to-date customer records.
• Collaborate with internal teams for order fulfillment.
• Provide product information and technical support to customers.
• Identify and report on customer feedback and trends.

Skills

Proficiency in Mandarin

Excellent customer service

Strong problem-solving skills

Excellent phone skills

Strong communication skills

Ability to multitask

Solid product knowledge in printing

Education

Diploma in any field

Job description

Requirements

• Possess a Diploma in any field.
• Minimum of 2 years of relevant experience in customer service, preferably within the manufacturing or production industry.
• Proficiency in Mandarin, English, and Bahasa Malaysia, both written and spoken, is essential to effectively communicate with Mandarin‑speaking clients and colleagues.
• Demonstrated ability to provide excellent customer service and build strong relationships with clients.
• Strong problem‑solving skills to address customer inquiries and resolve issues efficiently and effectively.
• Excellent phone skills and etiquette for handling customer calls professionally.
• Ability to multitask and prioritize tasks in a fast‑paced environment.
• Solid product knowledge related to printing and packaging to effectively assist customers with their needs.
• Strong communication skills, both verbal and written, to clearly convey information to customers and internal teams.
• Experience in documenting customer interactions and maintaining accurate records.

Responsibilities

• Serve as the primary point of contact for Mandarin‑speaking customers, addressing inquiries, resolving issues, and providing support via phone, email, and in‑person interactions.
• Process customer orders, ensuring accuracy in product specifications, quantities, and delivery schedules, while adhering to company policies and procedures.
• Investigate and resolve customer complaints and concerns, escalating complex issues to the appropriate department or personnel for prompt resolution.
• Maintain accurate and up‑to‑date customer records, documenting interactions, transactions, and resolutions in the company’s CRM system.
• Collaborate with internal teams, including sales, production, and logistics, to ensure timely and efficient order fulfillment and customer satisfaction.
• Provide product information and technical support to customers, addressing inquiries related to printing and packaging solutions.
• Identify and report on customer feedback and trends to improve service quality and product offerings.

Benefits

• Annual Leave
• EPF
• Health Insurance
• Medical Leave
• SOCSO