Customer Service Officer

Svenson Hair Center Sdn Bhd; Subang Jaya; On-site; MYR 100,000 - 150,000; Full time

Job summary

An established hair care center in Subang Jaya is looking for a Customer Service Executive to provide exceptional service to clients. The role involves greeting customers, assisting with their appointments, handling transactions, and maintaining client records. Candidates should possess experience in customer service, strong communication skills, and a positive attitude. This position offers competitive salary ranges starting from RM3,500 to RM5,000, high commission payouts, and clear opportunities for career progression. Interested candidates should apply online with a comprehensive resume.

Benefits

High Commission Payouts

Medical & Dental Coverage

Attractive Allowances

Longevity Bonuses

Exclusive Staff Discounts

Clear Career Growth & Progression

Qualifications

• Preferably with experience in admin and/or customer service.
• Good interpersonal skills with strong communication ability.
• Able to work independently and as a team.

Responsibilities

• Provide quality customer service at all times.
• Proactively assist customers with their enquiries.
• Handle payment transactions and ensure accuracy of records.
• Maintain and accurately file records.
• Assist with inventory management.

Skills

Customer service experience

Positive attitude

Interpersonal skills

Computer savvy

Team player

Tools

MS Office

Job description

Competitive Salary Starting from RM3,500 - RM5,000 !!

Kickstart Your Career with Us!

Looking for a role where you can grow professionally and earn more as you advance? Join our dynamic team as a Customer Service Executive — and unlock your potential to be promoted to a Sales Consultant based on your performance.

We provide all the tools, support, and training you need to succeed — and reward those who go the extra mile.

Job Description

Reporting to the Center Manager, the Customer Service Officer is the first contact point for clients and visitors to our center. As part of the team, the front desk executive’s role is to assist in the smooth and efficient running of the center, to adhere to protocols at all times in line with the company strategy, goals and values; and be knowledgeable about the services we provide.

Responsibilities

• Provide quality customer service at all times; greet customers in a professional, friendly and polite manner
• Proactively assist customers in an informative and helpful way on enquiries relating to their appointment bookings and follow-up promptly on customers’ requests
• Constant monitoring of the appointment system to maximize available appointment time
• Handle payment transactions and ensure accuracy of records
• To maintain and accurately file records and update client’s information
• Assist with inventory management
• Any ad hoc duties requested by the center manager/operations executive

Requirements

• Preferably with experience in admin and/or customer service
• Positive attitude, willing to learn and good team player
• Good interpersonal skills with strong communication ability
• Able to work independently and as a team
• Computer Savvy and proficient in MS Office

Benefits

• High Commission Payouts: Unlock unlimited earning potential through generous commissions and multiple incentive schemes to help you achieve your desired salary goals
• Medical & Dental Coverage: We've got you covered for your health and wellness needs
• Attractive Allowances: Including attendance, or performance-based allowances (depending on role)
• Longevity Bonuses: Be rewarded for your loyalty and commitment over time
• Exclusive Staff Discounts: Enjoy special pricing on our products and treatment packages
• Clear Career Growth & Progression: We invest in your future with structured development and promotion opportunities

Interested candidates are welcomed to apply online with a comprehensive resume, via the "APPLY NOW" button below.

We regret that only shortlisted candidates will be notified.

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