Customer Service Officer / Assistant - Penang (Queensbay Mall)

CapitaLand Retail; Penang; On-site; MYR 100,000 - 150,000; Full time

Job summary

A retail organization in Penang is looking for a customer service representative to manage the Information Counter and provide excellent service to customers. Responsibilities include handling inquiries, managing the CRM system, and ensuring a clean service area. Candidates should have at least SPM/STPM/Professional Certificate and preferably 1 to 2 years of experience, but fresh graduates are welcome. Shift rotation and a pleasant demeanor are required.

Qualifications

• At least a school qualification (SPM/STPM)/Professional Certificate in any field.
• 1 to 2 years of working experience specializing in Customer Service is preferred.
• Fresh graduates are encouraged to apply.

Responsibilities

• Manage the Information Counter and provide excellent customer service.
• Clarify inquiries and provide advice to the public.
• Perform paging and announcements based on guidelines.
• Handle the Customer Relationship Management (CRM) System.
• Manage customer feedback and complaints.

Skills

Customer service skills

Communication

Interpersonal skills

Attention to detail

Education

SPM/STPM/Professional Certificate

Job description

Job Responsibilities

• Manage the Information Counter and exhibit excellent customer service skills in the course of duty.
• Provide timely and accurate clarification and advice to inquiries from the public.
• Perform paging and in-house announcement based on the standard guidelines and paging scripts.
• Handle the Customer Relationship Management (CRM) System which includes data capturing, keying-in, updating, etc.
• Handle customers’ feedback and complaints.
• Receive incoming calls and make outgoing calls.
• Ensure that proper housekeeping is performed on a regular basis so that the Customer Service Counter is clean and tidy at all times.
• Assist in Marcom’s events as well as other promotional activities.
• Perform simple administrative and clerical duties.

Job Requirements

• Candidate must possess at least a school qualification (SPM/STPM)/Professional Certificate in any field.
• Preferably with 1 to 2 years working experience specializing in Customer Service or equivalent.
• Fresh graduates are encouraged to apply.
• Possess a pleasant disposition and passion for service excellence.
• Be proactive and attentive to details.
• Good communication and interpersonal skills.
• Knowledge of local dialects is an advantage.
• Be able to rotate on shifts and work varied hours or days including weekends and public holidays.
• 1 available position: Queensbay Mall, Penang