Customer Service Officer

Randstad; Kuala Lumpur; On-site; MYR 100,000 - 150,000; Full time

Job summary

A financial service organization in Kuala Lumpur is seeking a Customer Service Officer to manage customer interactions. You will ensure high levels of customer satisfaction and promote loyalty through effective communication and support. Responsibilities include handling queries related to credit cards and personal loans, motivating customers for self-help services, and achieving sales targets. Candidates should possess strong communication skills and ideally have experience in call centers. Fresh graduates are welcome to apply.

Qualifications

• Must be comfortable doing sales and talking with clients/customers.
• Excellent verbal and written communication skills, including pleasant telephone etiquette.

Responsibilities

• Answer and attract new customers with queries related to bank products.
• Motivate customers for 'Self Help' functions and digital education.
• Suggest financial solutions that match customer requirements.
• Consistently accomplish targets in the form of leads/self-closure.

Skills

Communication skills

Customer service

Sales orientation

Education

Fresh graduates or 1-3 years of call centre experience

Job description

About the company

This role is for a Customer Service Officer in a Financial Service organization based in Kuala Lumpur.

About the job

The core role is to ensure high levels of customer satisfaction, promote loyalty, and build a positive brand image by efficiently managing all customer interactions.

Key Responsibilities

• Answer and attract new customers with queries related to credit cards, personal loans, or other bank products.
• Motivate customers for “Self Help” functions by signing them up for value-added services and digital education.
• Adapt quickly to customer needs to deliver consultative support with an end-to-end view of the client's journey.
• Suggest financial solutions about the bank's products and services that match New to Bank/Existing to Bank customer requirements (if applicable).
• Consistently accomplish targets in the form of leads/self-closure.

Job Requirements

• Fresh graduates or candidates with 1-3 years of call centre experience (cross-sales experience not necessary).
• Must be comfortable doing sales and talking with clients/customers.
• Excellent verbal and written communication, including a pleasant, professional, and confident telephone etiquette.

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