Customer Service Executive (Welcoming Fresh Grads)

Feedme POS Sdn. Bhd.; Johor Bahru; On-site; MYR 100,000 - 150,000; Full time

Job summary

A dynamic technology company in Johor Bahru is looking for a Customer Service Executive to manage customer inquiries and complaints effectively. This role welcomes fresh graduates and values bilingual skills in English and Mandarin to cater to clients from Taiwan. The position offers a competitive salary package, a casual dress code, and opportunities for internal transfers as the company grows.

Benefits

Competitive salary package

Internal transfer opportunities

Casual dress code

Qualifications

• Fresh graduates and SPM leavers welcome.
• Ability to converse with clients from Taiwan in Mandarin.
• Proactive problem solver with attention to detail.

Responsibilities

• Respond to customer inquiries via live chat and phone.
• Resolve customer complaints or issues accurately.
• Develop and maintain client relationships.

Skills

English proficiency

Mandarin proficiency

Multi-tasking

Organizational skills

Attention to detail

Job description

Customer Service Executive (Welcoming Fresh Grads)

Respond to customer inquiries via live chat and phone promptly and professionally.

Resolve customer complaints or issues promptly and accurately.

Provide product/service information and solutions to customers.

Escalate unresolved issues to the appropriate department or person.

Develop and maintain strong relationships with existing clients.

Collaborate with sales and other departments to meet clients' needs.

Maintain accurate records of customer interactions, transactions, comments, and complaints.

What you need for the role:

Fresh graduates and SPM leavers are welcome. [In job training will be provided]

Able to speak, read, and type English and Mandarin (as you might need to converse with our clients from Taiwan).

Ability to multi-task, organize, and prioritize work.

Ability to work independently and as part of a team.

Proactive problem solver with attention to detail.

What we are offering:

Competitive salary package and benefits.

Internal transfer opportunities as we grow and scale.

Casual dress code practice.