Customer Service Executive (mandarin)

Miki Travel; Kuala Lumpur; On-site; MYR 100,000 - 150,000; Full time

Job summary

A travel company based in Kuala Lumpur is seeking a customer service representative to operate in a 24/7 call center. The role requires proficiency in Mandarin and English, along with multitasking capabilities between clients and teams. Candidates should have at least 1 year of customer service experience and preferably experience in the travel and hotel sector. This position offers benefits such as annual leave, medical coverage, and opportunities for career progression.

Benefits

KWSP and SOCSO

Annual leave

Medical leave

Bonus

Medical & Insurance coverage

Overtime pay

Shift allowance

Yearly salary increments

Training provided

Career progression opportunities

Near to public transport

Qualifications

• Must read and write in Mandarin and English.
• Minimum 1 year of experience in customer service.
• Experience in travel and hotel industry is preferred.

Responsibilities

• Operate in a 24/7 call center environment.
• Handle incoming calls, live chat, and emails.
• Assist Tour Leaders with essential travel information.
• Multitask between clients and sales teams.

Skills

Mandarin proficiency

English proficiency

Customer service experience

Basic computer skills

Education

Diploma in any field or SPM with experience

Job description

Requirements

• Must be able to read & write in Mandarin & English - Role required to respond to client's call & chat in Mandarin
• Able to work 24/7 shifts, weekends & Public Holidays
• Min 1 year experience in Customer Service field with Diploma in any field
• SPM applicants with 3 years experience in Customer Service field
• Work experience in Travel & Hotel industry is highly preferred
• Basic computer skills including Microsoft Office applications

Job Description

• Operating in a 24/7 call center environment, with shifts rotating across weekends and public holidays.
• Available to work rotational shifts, including midnight shifts, weekends, and holidays.
• Handle & respond incoming calls, Live Chat, Instant Messages & emails within the stipulated time.
• Assist Tour Leaders with tour information, concrete solutions & necessary support while they travel globally.
• Multitasking between handling clients, working with Sales team & making arrangements with Suppliers.
• Coordinating with MIKI network offices or suppliers for case follow-ups, and collaborating with clients, travel agents, and MIKI sales staff to find solutions.
• Managing complaints and inquiries in a professional, courteous, and efficient manner.
• Providing troubleshooting assistance, customer support, and emergency hotline services.
• Sending tour details via in-house system messages and emailing relevant sales teams or stakeholders.
• If necessary, sending booking confirmations to hotels via fax or email.
• Providing flexible support to other departments when required.
• Accepting tasks and projects assigned by the manager or company.

Benefits

• KWSP and SOCSO
• Annual leave
• Medical leave
• Bonus
• Medical & Insurance coverage
• Overtime pay
• Shift allowance
• Yearly Increments to upgrade your basic salary yearly & improve your lifestyle
• Training provided
• Career Progression opportunities – you may be able to get promotion easily
• Near to public transport