Customer Service Executive - Malaysia

Integrity; Selangor; On-site; MYR 100,000 - 150,000; Full time

Job summary

A growing screening services provider in Malaysia is seeking a Customer Service Executive. This role involves managing client relationships for employment background screening, ensuring client satisfaction, and delivering exceptional support. Candidates should have a Bachelor Degree, strong administrative and interpersonal skills, and at least 1 year of relevant experience. The company values integrity and is looking for motivated individuals to contribute to its growth.

Qualifications

• Minimum 1 year work experience as a Customer Service Officer or equivalent.
• Ability to meet clear deadlines.
• Experience working in a fast-paced environment.

Responsibilities

• Manage the launch of all new candidate screenings.
• Deliver strong relationships with existing customers.
• Maintain and update the client database.
• Handle all inquiries and feedback.

Skills

Strong administrative skills

Excellent interpersonal skills

Detail-oriented

Customer service-oriented

Fluent in English

Education

Bachelor Degree or higher

Job description

Employment Background Screening (EBS) is a fundamental and growing activity of the company and we are looking for a Customer ServiceExecutive to lead the day to day client relationship for all employment background screening activities for clients in Malaysia.

We are in growth mode so this represents an exciting opportunity for the right person with dedication, drive and ambition.

Responsibilities

• Manage the launch of all new candidate screenings.
• Present training of client representatives.
• Deliver strong relationships with existing customers.
• Encourage long-term business links ensuring that client needs are fully satisfied.
• Handle all inquiries and feedback.
• Maintain and update the client database.
• Assist the field team with reporting activities.

Requirements

• Bachelor Degree or higher
• Minimum 1 years work experience as a Customer Service Officer, Account Manager, Secretary or equivalent
• High level of integrity
• Well organized with strong administrative skills
• Detail-oriented with experience working in a fast-paced environment
• Ability to work to clear deadlines
• Excellent interpersonal, presentation and communication skills
• Customer service-oriented
• Fluent in English both spoken and written is essential; mastery of other languages would be an advantage

If you meet these requirements and you are looking for a new, exciting opportunity within a successful, growing company, then this is role for you!

Integrity Malaysia is an equal opportunity employer.

Integrity Malaysia is a foreign investment company - Jasa Integritas Malaysia Sdn Bhd - that has a proud history in Malaysia. Our business is to provide services related to the prevention, detection and investigation of fraud.

Our services include employment background screening, business investigation, compliance, whistleblowing systems, mystery shopping services, due diligence, process serving, research & market intelligence, asset tracing, skip tracing, claims investigations, brand protection, anti-counterfeiting, trademark investigation and market surveys.

As a rapidly expanding company with a robust and diverse portfolio of services, Integrity Malaysia is in search of self-motivated and results-oriented individuals with high integrity and strong qualifications, people who enjoy the challenge to grow and succeed.