Customer Service Executive - Malaysia

Integrity; Petaling Jaya; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading background screening firm is seeking a Customer Service Executive in Petaling Jaya, Malaysia. The role involves managing client relationships, launching candidate screenings, and delivering training to client representatives. Candidates should have a Bachelor Degree, at least 1 year of relevant experience, and possess strong interpersonal communication skills. This opportunity is ideal for dedicated individuals who are detail-oriented and motivated by career growth in a reputable company.

Qualifications

• Minimum 1 year of experience as a Customer Service Officer, Account Manager, or equivalent.
• Fluent in English, mastery of other languages is an advantage.
• Ability to work to clear deadlines and in a fast-paced environment.

Responsibilities

• Manage the launch of all new candidate screenings.
• Present training of client representatives.
• Deliver strong relationships with existing customers.
• Encourage long-term business links ensuring client needs are satisfied.
• Handle all inquiries and feedback.
• Maintain and update the client database.
• Assist the field team with reporting activities.

Skills

Excellent interpersonal skills

Strong communication skills

Customer service-oriented

Organizational skills

Attention to detail

Education

Bachelor Degree or higher

Job description

Employment Background Screening (EBS) is a fundamental and growing activity of the company and we are looking for a Customer Service Executive to lead the day to day client relationship for all employment background screening activities for clients in Malaysia.

We are in growth mode so this represents an exciting opportunity for the right person with dedication, drive and ambition.

Responsibilities

• Manage the launch of all new candidate screenings.
• Present training of client representatives.
• Deliver strong relationships with existing customers.
• Encourage long-term business links ensuring that client needs are fully satisfied.
• Handle all inquiries and feedback.
• Maintain and update the client database.
• Assist the field team with reporting activities.

Requirements

• Bachelor Degree or higher
• Minimum 1 years work experience as a Customer Service Officer, Account Manager, Secretary or equivalent
• High level of integrity
• Well organized with strong administrative skills
• Detail-oriented with experience working in a fast-paced environment
• Ability to work to clear deadlines
• Excellent interpersonal, presentation and communication skills
• Customer service-oriented
• Fluent in English both spoken and written is essential; mastery of other languages would be an advantage

If you meet these requirements and you are looking for a new, exciting opportunity within a successful, growing company, then this is role for you!

Integrity Malaysia is an equal opportunity employer.

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Integrity Malaysia is a foreign investment company - Jasa Integritas Malaysia Sdn Bhd - that has a proud history in Malaysia. Our business is to provide services related to the prevention, detection and investigation of fraud.

Our services include employment background screening, business investigation, compliance, whistleblowing systems, mystery shopping services, due diligence, process serving, research & market intelligence, asset tracing, skip tracing, claims investigations, brand protection, anti-counterfeiting, trademark investigation and market surveys.

As a rapidly expanding company with a robust and diverse portfolio of services, Integrity Malaysia is in search of self‑motivated and results‑oriented individuals with high integrity and strong qualifications, people who enjoy the challenge to grow and succeed.

For more information, please see our website: www.integrity-asia.com