Customer Service Executive (Inbound Contact Centre)

Hong Leong Assurance; Selangor; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading insurance provider is seeking a Customer Service Executive (Contact Centre) in Selangor. This full-time position involves resolving customer inquiries, ensuring exceptional service, and tracking performance data. Candidates should possess strong communication skills, preferably with at least one year of contact center experience. Fluency in English and Mandarin is required to effectively assist our diverse clientele. Join our dynamic team and contribute to our commitment to customer satisfaction.

Qualifications

• 1 year of contact center experience preferred.
• Customer-centric mindset and passion for service.
• Ability to handle escalated situations.

Responsibilities

• Attend to inquiries from customers via hotline.
• Deliver efficient and professional service.
• Provide first-contact resolution to customer complaints.
• Ensure customer satisfaction and timely resolution of cases.
• Track and report call performance data.

Skills

Strong communication skills

Interpersonal skills

Customer service experience

Fluency in English

Fluency in Mandarin

Job description

Join our dynamic team at Hong Leong Assurance Berhad as a Customer Service Executive (Contact Centre) in our Petaling Jaya, Selangor office. In this full‑time role, you will be the primary point of contact for our customers, providing exceptional service and support to ensure their needs are met.

What you’ll be doing

• Attend to and resolve inquiries from customers (internal & external) and intermediaries via Customer Service Hotline.
• Deliver efficient and professional service, adhering to the department’s high service standards.
• Provide first‑contact resolution to customer complaints and escalations in a timely manner.
• Ensure customer satisfaction by utilizing soft skills in call handling and providing accurate information or solutions.
• Demonstrate a strong commitment to teamwork and customer service.
• Follow through on all open cases, ensuring timely resolution and regular updates to customers on progress.
• Track and report call performance data for management analysis.

Required skills

• Strong communication and interpersonal skills, with the ability to listen and respond effectively to customer needs.
• Preferably candidate with 1 year of contact center experience.
• Fluent in both English and Mandarin is required to effectively communicate with our customers.
• Customer‑centric mindset and a passion for delivering exceptional service.
• Relevant experience in customer service, especially in handling difficult or escalated situations.
• Engaging personality with a proactive, excellent stress management skills, and the ability to multitask effectively.

About us

Hong Leong Assurance Berhad is a leading insurance provider in, offering a wide range of life and health insurance solutions to individuals and businesses. With a strong focus on customer‑centricity and innovation, we are committed to empowering our customers to achieve their financial and protection goals. Join our team and be part of our exciting journey.

Apply now to become our next Customer Service Executive (Contact Centre)