Customer Service Executive, Freight Forwarding 货代/清关 (Custom Declaration - KEK)

Sinotrans Logisitcs (M) Sdn Bhd; Selangor; On-site; MYR 100,000 - 150,000; Full time

Job summary

A logistics company in Selangor is seeking a Customer Service Executive who will assist customers with their shipment requirements and ensure high levels of customer satisfaction. Responsibilities include monitoring shipment milestones, managing data entry, and handling inquiries timely. The ideal candidate should have at least 2 years of experience in freight, possess strong communication skills in Mandarin, English, and Bahasa Melayu, and be able to work towards KPIs.

Qualifications

• Minimum of 2 years of experience in Freight.
• Experience in custom declaration role, especially in automotive, is an advantage.
• Proficiency in Mandarin is mandatory.

Responsibilities

• Assist customers with shipment requirements.
• Monitor shipment milestones.
• Handle customer service functions in all transport modes.
• Ensure emails are answered within 24 hours.

Skills

Customer service skills

Data entry

Communication in Mandarin

Problem-solving

Education

Diploma or Bachelor/Degree in Logistics/Supply Chain Management

Job description

Responsibilities

• To assist customers with shipment requirements in terms of booking shipment with slot owners/ocean carrier/co loader/truckers, etc.
• To follow-up and monitor the process of shipments milestones.
• To be responsible for customer service functions in all modes of transportations.
• To work closely with BD team to handle customers operational requirements.
• To ensure all emails are answered within the same day or within 24 hours.
• To be responsible for data entry and data updating in the operating system.
• To update AP/AR and to provide vendors’ billing/invoices to Finance department for payment processes.
• To ensure mandatory documentations are files in the respective job with reference to the quotations.
• To monitor and ensure meeting departmental and individual KPIs.
• To handle customers enquiries promptly and resolve the issue in a timely manner.
• To maintain and to expand customers relationship to ensure high customer satisfaction level at all times.
• To ensure the execution and enforcement of ISO 9001 policies, participate in internal and external audits.
• Any other task as assigned from time to time.

Key Requirements

• Candidate shall have a minimum of 2 years of related working experience in Freight.
• Experience involving in custom declaration role (especially in automotive industry) will be added advantage.
• Candidate who hold a KEK certificate will be an added advantage.
• Candidate should possess at least Diploma or Bachelor/Degree in Logistics/Supply Chain Management or equivalent.
• Must be able to communicate effectively in Mandarin, English and Bahasa Melayu. (Proficiency in Mandarin is mandatory as role required to deal with mandarin speaking clients/teams)
• Good interpersonal & communication skill.
• Fresh graduate is encouraged to apply, training will be provided.