Customer Service Executive - Freight Forwarding

Michael Page; Subang Jaya; On-site; MYR 100,000 - 150,000; Full time

Job summary

A global recruitment agency in Malaysia is seeking a Customer Service Executive to support logistics operations. You will manage inquiries, keep records, and enhance relationships with overseas agents. The ideal candidate should have 2-3 years in logistics or customer service, fluent English, and strong communication skills. This role offers a competitive salary and a permanent position in a supportive environment aimed at growth and development.

Benefits

Competitive salary

Opportunities for growth and development

Supportive work environment

Qualifications

• 2-3 years of experience in logistics, freight forwarding, or customer service within the supply chain industry.
• Fluent in spoken and written English.
• Skilled at liaising effectively with overseas agents and internal teams.

Responsibilities

• Support the team in meeting customer service goals and KPIs.
• Manage inquiries and complaints related to supplier bookings.
• Maintain precise records of bookings, invoices, and documentation.
• Monitor agent performance and maintain relationships.
• Act as the first point of escalation for issues.
• Report unresolved problems to the Supervisor.

Skills

Strong communication skills

Problem-solving abilities

Ability to multitask

Proficient in Microsoft Office

Job description

Responsibilities

• Support the team in meeting customer service goals and KPIs. Coordinate with international agents to oversee and track shipment progress.
• Manage inquiries and complaints related to supplier bookings, ensuring accurate billing and timely release of HBLs before vessel loading.
• Keep precise records of bookings, invoices, and shipping documentation.
• Monitor agent performance and maintain strong working relationships.
• Act as the first point of escalation for issues raised by overseas agents.
• Report unresolved problems to the Supervisor promptly for immediate resolution.

Qualifications

• 2-3 years of experience in logistics, 4PL, freight forwarding, or customer service within the supply chain industry.
• Strong communication and coordination skills, especially in cross-border or multicultural settings.
• Excellent problem-solving abilities with a proactive, solution-focused mindset.
• Ability to multitask and manage competing priorities in a fast-paced environment.
• Fluent in spoken and written English.
• Proficient in Microsoft Office (Excel, Outlook, Word).
• Skilled at liaising effectively with overseas agents and internal teams.

Benefits

• Competitive salary ranging..
• Opportunity to work in a permanent role within the logistics industry.
• Supportive work environment with opportunities for growth and development.

If you are passionate about delivering excellent customer service and are ready to contribute to a growing company we encourage you to apply for the Customer Service Executive role today.

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