Customer Service Executive (E‑commerce)

Transcosmos; Kuala Lumpur; On-site; MYR 100,000 - 150,000; Full time

Job summary

A customer service company in Kuala Lumpur is hiring a Customer Service Executive for a 1-year contract. In this role, you'll quickly address customer inquiries through calls, live chat, and email, ensuring accurate assistance with e-commerce products and issues. Candidates should possess at least a diploma and have some customer service experience. The job includes working in rotational shifts and offers a salary of RM 2400 plus allowances. This position emphasizes professionalism and customer satisfaction in a dynamic environment.

Qualifications

• At least 6 months experience in customer service, preferably in a call center.
• Immediate joiner preferred.
• Ability to work in rotational shifts.

Responsibilities

• Respond promptly to customer inquiries via calls, live chat, and email.
• Handle customer complaints and escalate complex issues.
• Maintain detailed records of customer interactions.
• Collaborate with cross-functional teams to resolve customer issues.

Skills

Excellent verbal communication

Excellent written communication

Customer service experience

Typing speed of 40 wpm

Education

Diploma or higher in any field

Job description

Customer Service Executive (E-commerce)- 1 Year Contract

As a Customer Service Agent, your role involves quickly responding to customer inquiries via calls, live chat and email, ensuring accurate information delivery and assistance with orders and products. You'll handle complaints effectively, maintaining professionalism and escalating complex issues for resolution, while continuously seeking opportunities for process improvement and meeting performance targets to ensure customer satisfaction.

Responsibilities

• Promptly respond to customer inquiries via live chat, calls, and email, providing accurate information and assistance regarding e-commerce products, orders, and services.
• Handle customer complaints, troubleshoot problems, and escalates complex issues to appropriate teams or supervisors for resolution.
• Maintain a professional and courteous demeanor during interactions with customers, ensuring high-quality service and customer satisfaction.
• Keep detailed records of customer interactions, transactions, inquiries, and complaints using designated software or CRM systems.
• Follow established procedures and protocols for handling customer inquiries and escalations, adhering to company policies and standards.
• Collaborate with cross-functional teams, including logistics, sales, and product departments, to resolve customer issues and improve service delivery.
• Stay informed about e-commerce products, promotions, policies, and procedures to provide accurate and up-to-date information to customers.
• Meet or exceed performance targets, including response time, resolution time, customer satisfaction ratings, and quality assurance metrics.
• Maintain confidentiality of customer information and adhere to data protection regulations and privacy policies.
• Perform any other duties and responsibilities that may be assigned by management from time to time within your category of employment in the organization for effective implementation, maintenance, and continual improvement of the company.

Requirements

• Possess at least a Diploma, Advanced/Higher/Graduate Diploma, Bachelor's Degree, Post Graduate Diploma, Professional Degree, Master’s Degree, any field.
• Preferably Immediate Joiner.
• Have at least 6 months experience in customer service, preferably in call centre industry.
• Have excellent verbal and written communication.
• Able to achieve typing speed of 40 wpm/ 100% accuracy or above.
• Comfortable working in rotational shift and working days.

Job details

• Salary: RM 2400 + XXX KPI Allowance
• Shift: Rotational Shift
• Off days: 5 days working 2 days off days
• Location: Sunway Visio Tower, Cheras
• Intake Date: 9 Feb 2026