Customer Service Executive

UAC Berhad; Selangor; On-site; MYR 100,000 - 150,000; Full time

Job summary

A Malaysian company is seeking a candidate for a sales administration role based in Selangor. The successful applicant will be responsible for managing daily sales order processing, coordinating delivery schedules, and preparing sales reports. Ideal candidates should have 1-2 years of experience in customer service or sales administration, strong organizational skills, and be proficient in Microsoft Office. Applicants must be able to work independently and as part of a team.

Qualifications

• Minimum 1-2 years of experience in customer service, sales administration, or order processing.
• Experience in handling sales orders and delivery coordination.
• Familiar with basic purchasing processes and stock monitoring.

Responsibilities

• Manage daily sales order processing and documentation.
• Monitor delivery schedules and follow-up on outstanding orders.
• Prepare operational and sales-related reports.

Skills

Customer service experience

Sales administration

Order processing

Proficient in Microsoft Office

Strong organizational skills

Job description

Responsibilities

• Manage daily sales order processing, documentation, delivery planning and coordination with factory (including export deliveries when required)
• Monitor delivery schedules and follow-up on outstanding orders with sales team
• Process Credit Note (CN) and Debit Note (DN), including preparation of monthly CN report
• Prepare operational and sales-related reports for the Sales Manager and the team
• Handle purchasing, supplier coordination and stock level monitoring for trading items
• Attend to customer inquiries
• Other Ad‑hock duties as assigned

Job Requirements

• Minimum 1-2 years of experience in customer service, sales administration, or order processing
• Experience in handling sales orders, delivery coordination and follow‑up skill
• Familiar with basic purchasing processes, supplier coordination and stock monitoring
• Proficient in Microsoft Office, experience with ERP system an advantage
• Good organizational, able to work independently and as part of a team