Customer Service Executive

Medisgo Sdn Bhd; Penang; On-site; MYR 100,000 - 150,000; Full time

Job summary

A healthcare facilitation company in Penang is looking for a Medical Tourism Coordinator to assist Indonesian patients in their medical journey. Key responsibilities include coordinating hospital appointments and providing effective support throughout the process. Candidates should be fluent in Mandarin, Malay, and English, possess strong communication skills, and be detail-oriented. The position offers competitive salary, training, and career growth opportunities in a dynamic work environment.

Benefits

Competitive salary

EPF & SOCSO included

Free parking

Meal allowance

Comprehensive training

Performance-based bonuses

Career growth opportunities

Supportive work environment

Qualifications

• Fluency in Mandarin, Malay, and English for effective communication.
• Basic knowledge of Microsoft Word and Excel preferred.
• Strong communication and customer service skills are essential.
• Must be self-motivated, detail-oriented, and a fast learner.
• Open to fresh graduates and experienced candidates.

Responsibilities

• Assist Indonesian patients in coordinating hospital appointments.
• Communicate effectively with patients and hospitals.
• Provide support throughout the medical journey.

Skills

Fluent in Mandarin

Fluent in Malay

Fluent in English

Strong communication skills

Customer service skills

Detail-oriented

Self-motivated

Tools

Microsoft Word

Microsoft Excel

Job description

Join Our Team – Medical Tourism Coordinator

We are a company that facilitates medical travelers for Indonesian patients seeking treatment in Malaysia. We are looking for passionate and dedicated individuals to join our team in Penang!

Job Responsibilities

• Assist Indonesian patients in coordinating hospital appointments, travel arrangements, and medical inquiries.
• Communicate effectively with patients, hospitals, and internal teams.
• Provide support and guidance throughout the medical journey.

Requirements

• Fluent in Mandarin, Malay, and English (both spoken & written). Proficiency in Mandarin is essential for effective communication with Mandarin-speaking clients.
• Basic knowledge of Microsoft Word & Excel.
• Strong communication and customer service skills.
• Self‑motivated, detail‑oriented, and a fast learner.
• Open to fresh graduates and experienced candidates.

What We Offer

• Competitive salary (negotiable based on experience).
• EPF & SOCSO included.
• Free parking.
• Meal allowance or special rates on meals.
• Comprehensive training provided – No experience? No problem!
• Performance‑based bonuses.
• Career growth opportunities – Eligible for promotion to Medisgo Penang Team Lead after 6 months.
• Supportive & dynamic work environment.

Location & Working Hours

Location: Penang (Partner hospitals: Island Hospital, Gleneagles Penang). Working hours: 5 days + half-day on Saturday.

If you’re passionate about helping others and growing in the healthcare industry, send us your resume today!

Apply now & be part of a meaningful career!