Customer Service Executive

SummitNext Technologies Sdn Bhd; Remote; MYR 100,000 - 150,000; Full time

Job summary

A BPO and Technology Solutions provider is seeking a Customer Service Executive to join their team in Sarawak. The role involves responding to customer inquiries, resolving complaints, and maintaining high customer satisfaction. Candidates should have excellent English and Malay communication skills, a diploma, and ideally, 1–2 years of BPO experience. This full-time position allows employees to work from home, with a basic salary of RM1,800 and additional performance-based allowances.

Benefits

EPF, SOCSO

Birthday Leave

Annual Leave

Opportunities for promotion

Professional development

Qualifications

• Excellent communication skills in both English and Malay (written, verbal, listening).
• 1–2 years of BPO experience is an advantage.
• Ability to work in a fast-paced environment.

Responsibilities

• Respond to customer inquiries via calls and emails.
• Resolve customer complaints to ensure satisfaction.
• Record and submit customer complaints using the internal system.

Skills

Excellent English communication skills

Excellent Malay communication skills

Customer-oriented mindset

Pleasant interpersonal skills

Ability to work under pressure

Education

Diploma and above

Tools

Office software proficiency

Job description

We, SummitNext Technologies Sdn. Bhd., are a BPO and Technology Solutions provider, where innovation meets excellence.

As we embark on our rapid expansion, we are eagerly seeking talented individuals to join our team as Customer Service Executives, providing unrivalled support to clients within the logistics industry.

Customer Service Executive (Malay & English, Work From Home – Sarawak)

Job Description

• Respond to customer inquiries and obtain customer information in a timely manner through calls, emails, and other contact tools.
• Resolve customer complaints to achieve high customer satisfaction.
• Record and submit customer complaints using the internal system according to the provided SOP.

Job Requirements

• Diploma and above.
• Excellent English and Malay communication skills (written, verbal, listening).
• 1–2 years of BPO experience will be an added advantage.
• Customer-oriented mindset, pleasant interpersonal skills, willing to learn, and a team player.
• Proficiency in office software and computer operation.
• Ability to work in a fast-paced working environment and work under pressure.
• Must be based in Sarawak and able to work from home (stable internet connection required).

Job Type

• Full-time
• Rotational shift
• 5 days a week

Salary

• Basic Salary: RM1,800
• Performance KPI Allowance: Up to RM150 per month

Benefits

• EPF, SOCSO
• Birthday Leave
• Annual Leave, Maternity Leave, Parental Leave, etc.
• Opportunities for promotion
• Professional development

Expected Start Date

• Immediately

Know more about us at

• Glassdoor: https://www.glassdoor.com/Reviews/SummitNext-Technologies-Reviews-E7227743.htm
• Instagram: https://www.instagram.com/summitnexttechnologies
• LinkedIn: https://www.linkedin.com/company/summitnext-technologies/
• Website: https://summitnext.my/