Customer Service Executive

Eatnovation; Kuala Lumpur; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading cake company in Kuala Lumpur is seeking a Customer Service Executive. You will handle customer inquiries and complaints through various channels while collaborating with the logistics team to ensure timely order delivery. The ideal candidate has at least 1 year of experience in customer service, proficiency in English and Bahasa Malaysia, and strong problem-solving skills. This full-time role offers competitive remuneration and employee benefits, including health insurance and flexible work arrangements.

Benefits

Health insurance

Flexible work arrangements

Team-building activities

Qualifications

• At least 1 year of experience in retail customer service or call center role.
• Excellent problem-solving and critical thinking skills.
• Proficiency in spoken and written English and Bahasa Malaysia.

Responsibilities

• Respond to customer inquiries and requests via phone, email, or chat.
• Resolve customer complaints promptly.
• Collaborate with partners and logistics team to ensure timely delivery.

Skills

Problem-solving skills

Critical thinking

Effective communication in English

Effective communication in Bahasa Malaysia

Ability to work in fast-paced environment

Job description

As a Customer Service Executive at JUNANDUS (Eatnovation Sdn Bhd), you will be responsible for providing exceptional customer service and support to our valued clients. This full‑time role is based in our Kuchai Lama, Kuala Lumpur office, where you will be an integral part of our dynamic customer service team.

What you’ll be doing

Responding to customer inquiries and requests via phone, email, or chat in a timely and professional manner.

Resolving customer complaints promptly to ensure a positive customer experience.

Collaborating with partners, marketplaces, and logistics team to ensure orders delivered on time.

What we’re looking for

At least 1 year of experience in a retail customer service, or call center role.

Excellent problem‑solving and critical thinking skills to effectively handle customer inquiries and provide exceptional customer service.

Proficiency in spoken and written English and Bahasa Malaysia, with the ability to speak and write Mandarin considered advantageous.

Ability to work in a fast‑paced environment and prioritize tasks effectively.

What we offer

At JUNANDUS (Eatnovation Sdn Bhd), we are committed to creating an inclusive and supportive work environment. We offer competitive remuneration, opportunities for career development, and a range of employee benefits, including health insurance, flexible work arrangements, and team‑building activities.

About us

JUNANDUS (Eatnovation Sdn Bhd) is a leading cake company that specialises in the production and distribution of high‑quality, innovative baked products. With a strong focus on customer satisfaction and continuous improvement, we are dedicated to delivering exceptional products and services to our customers.

Apply now to join our dynamic team as a Customer Service Executive!

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