Customer Service Executive

Ean Label Industry Sdn Bhd; Gombak; On-site; MYR 100,000 - 150,000; Full time

Job summary

A local label printing company in Gombak is seeking a Customer Service Representative. The role involves responding to inquiries, resolving issues, and ensuring customer satisfaction. Candidates should have a diploma and proficiency in Mandarin, English, and Bahasa Malaysia. This full-time position offers attractive incentives and opportunities for growth within a young and diverse team.

Benefits

Attractive Incentive Rewards

Opportunities for growth and advancement

Gym facilities

Annual Performance Bonus

Qualifications

• Must possess good communication skills in Mandarin, English, and Bahasa Malaysia.
• Ability to work independently and responsibly.
• Prior experience in customer service is advantageous.

Responsibilities

• Respond to customer inquiries through various channels.
• Assist in resolving customer complaints and conflicts.
• Maintain knowledge of the company's products and services.
• Help customers with placing orders and processing payments.
• Create positive customer experiences and build rapport.

Skills

Phone Skills

Listening

Analyzing Information

Product Knowledge

Customer service

Education

Diploma or equivalent

Job description

Job Responsibilities

• Responding to customer inquiries and providing information about products, services, and company policies. This includes answering phone calls, emails, and live chats promptly and professionally.
• Assisting customers with resolving problems, complaints, or conflicts they may have.
• Maintaining a thorough understanding of the company's products and services.
• Staying up-to-date with product updates, features, pricing, and promotions to effectively address customer queries and concerns.
• Assisting customers with placing orders, processing payments, and ensuring accurate and timely order fulfillment.
• Establishing rapport with customers and creating a positive customer experience. Listening actively to customer needs, demonstrating empathy, and offering personalized solutions to enhance customer satisfaction and loyalty.
• Keeping up-to-date with industry trends, product knowledge, and customer service best practices.
• Other ad hoc administrative tasks assigned by superior.

Job Requirements

• Language(s) required: Mandarin, English and Bahasa Malaysia.
• Must possess at least Diploma or equivalent.
• Required skills: Phone Skills, Listening, Analyzing Information, Product Knowledge, Customer service
• Keen learner with good attitude, independent, responsible, self motivate and able to work independently.
• Ability to multitasking, priotize workload and delegate task.
• Candidates from label printing industry will be an advantage.
• Able to work with other department.
• Willing to work in Kepong (nearby Sri Damansara).
• Full time position is available.
• Fresh graduates are encouraged to apply.

Job Benefits

• Attractive Incentive Rewards.
• Opportunities for growth and advancement.
• Young and diverse working culture! Work alongside fun, encouraging and supportive colleagues from a diverse range of backgrounds.
• Provide Gym facilities.
• Annual Performance Bonus