Customer Service Engineer (Healthcare / Medical Devices)

TimesConsult; Selangor; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading healthcare services company in Malaysia is seeking a Customer Service Engineer to deliver high-quality technical support and product servicing. This role focuses on ensuring customer satisfaction through efficient troubleshooting and after-sales services. The ideal candidate will possess a Bachelor's Degree in Engineering and 1-2 years of relevant experience in customer service engineering. Strong communication skills in English and proficiency in Microsoft Office are essential for success in this position.

Qualifications

• Bachelor's Degree in Engineering or equivalent technical qualification.
• 1-2 years’ experience in Customer Service Engineering, Field Service, or Technical Support.
• Proficient communication in English, both spoken and written.

Responsibilities

• Perform diagnosis, repair, servicing, and calibration of healthcare products.
• Troubleshoot technical issues to minimize customer disruption.
• Handle customer enquiries through email, phone, and face-to-face interactions.

Skills

English communication

Technical problem-solving

Customer-oriented mindset

Education

Bachelor’s Degree in Engineering

Tools

Microsoft Office (Word, Excel, PowerPoint)

Job description

Customer Service Engineer (Healthcare / Medical Devices)

We are looking for a Customer Service Engineer to support our Healthcare business by delivering high-quality technical support, product servicing, and after-sales service. This role is based at our Customer Service Centre and focuses on ensuring excellent customer satisfaction through efficient repair, troubleshooting, and customer interaction.

Key Responsibilities

• Perform diagnosis, repair, servicing, and calibration of healthcare products according to service manuals and SOPs
• Troubleshoot technical issues and ensure minimal disruption to customers
• Handle customer enquiries via email, phone, and face-to-face, ensuring timely and professional responses
• Document customer interactions and service records using CRM systems
• Maintain service, maintenance, and calibration records in compliance with GDPMDS standards
• Manage spare parts inventory and ensure accurate stock records in the system
• Support retail and e-commerce after-sales processes, including returns and product issue resolution
• Collaborate with internal teams (Sales, Warehouse, Technical Service) and external partners
• Identify recurring issues and recommend improvements to enhance service quality and customer experience

Requirements

• Bachelor’s Degree in Engineering (or equivalent technical qualification)
• Minimum 1-2 years’ experience in Customer Service Engineering, Field Service, or Technical Support
• Good communication skills in English (spoken and written)
• Strong customer-oriented mindset with technical problem-solving skills
• Proficient in Microsoft Office (Word, Excel, PowerPoint)
• Able to work independently and as part of a team