Customer Service Engineer (CT Scan/ MRI) - Based in Penang

Siemens Mobility; Kuala Lumpur; On-site; MYR 60,000 - 80,000; Full time

Job summary

A global healthcare company in Malaysia is seeking a Customer Service Engineer to manage service activities for CT and MRI systems. This role requires a bachelor's degree in Biomedical or Electrical Engineering and 1-5 years of relevant experience. Responsibilities include installations, maintenance, and ensuring customer satisfaction. The ideal candidate is confident, has a strong technical background, and is ready to travel for on-call support.

Qualifications

• 1-5 years of experience in Healthcare Field service engineering.
• Experience in service, maintenance and/or installation activities in multimodalities such as CT Scan and MRI system.

Responsibilities

• Perform installations, start‑ups, maintenance, repairs, and updates of all products within the area of expertise.
• Communicate and accept all operative advice from the Customer Care Centre.
• Support the SERVOR Service process and ensure optimal performance.

Skills

Experience in Healthcare Field service engineering

Knowledge of CT Scan and MRI systems

Good command over English and local language

Education

Bachelor’s degree in Biomedical, Electrical & Electronics Engineering

Diploma/Advance Diploma in Biomedical, Electrical & Electronics

Job description

Customer Service Engineer (CT Scan/ MRI) - Based in Penang

485714

14-Nov-2025

Siemens Healthineers

Customer Services

Do you want to contribute to the future of healthcare? As Siemens Healthineers values those who dedicate their energy and passion to this cause, our company’s name is dedicated to our employees. It’s their pioneering spirit, blended with our long history of engineering in the ever‑evolving healthcare industry that truly makes us unique as an employer.

We offer you a flexible and dynamic environment and the space to stretch beyond your comfort zone to grow both personally and professionally. Sound interesting?

Then come in and join Malaysia team as Customer Service Engineer (CT scan/ MRI), toExecute all service activities assigned to him, which are coordinated via the Customer Care Center, in an adequate and appropriate manner. It will include all service incidents, installation, preventive maintenance and system modification on demand.

Your tasks and responsibilities:

• You are responsible to perform installations, start‑ups, maintenance, repairs, and updates of all products within his/her area of expertise and assisting with other products under supervision.
• You are responsible to communicate and accept all operative advice from the Customer Care Centre.
• You are responsible to support the SERVOR Service process and ensure optimal performance in all process activities related to within his/her area of responsibility.
• You are responsible to expedite incidents directly to the "Regional Support Center" (RSC) according to the defined parameters Inform Customer Care Centre on all escalation issues.
• You are responsible to report any customer complaints with proper documentation to the CCC.
• You are responsible to ensure the proper use of tool & test equipment and report the usage on any related service report.
• You are responsible to maintain highest customer satisfaction, in particular within the framework of Siemens Healthcare, Customer Services.
• 1-5 years of experience in Healthcare Field service engineering.
• You have experience in service, maintenance and/or installation activities in multimodalities such as CT Scan and MRI system.
• Bachelor’s degree in (Biomedical, Electrical & Electronics) engineering preferable.
• Diploma/Advance Diploma with strong technical background (Biomedical, Electrical & Electronics).

Your attributes and skills:

• You should be confident enough to face customer on site.
• You have learning attitude.
• Good command over English and Local language.
• Ready to travel extensively for on call support.

Our global team:

We are a team of 68,000 highly dedicated employees across more than 70 countries passionately pushing the boundaries of what’s possible in healthcare to help improve people’s lives around the world. As a leader in the industry, we aspire to create better outcomes and experiences for patients no matter where they live or what health issues they are facing. Our portfolio, spanning from in‑vitro and in‑vivo diagnostics to image‑guided therapy and innovative cancer care, is crucial for clinical decision‑making and treatment pathways.

Our culture:

We are part of an incredible community of scientists, clinicians, developers, researchers, professionals, and skilled specialists pushing the boundaries of what’s possible, to improve people’s lives around the world. We embrace a culture of inclusivity in which the power and potential of every individual can be unleashed. We spark ideas that lead to positive impact and continued success.

We care about your data privacy and take compliance with GDPR as well as other data protection legislation seriously. For this reason, we ask you not to send us your CV or resume by email. We ask instead that you create a profile in our talent community where you can upload your CV. Setting up a profile lets us know you are interested in career opportunities with us and makes it easy for us to send you an alert when relevant positions become open. Click here to get started.

To all recruitment agencies:

Siemens Healthineers does not accept agency resumes. Please do not forward resumes to our job’s alias, employees, or any other company location. Siemens Healthineers is not responsible for any fees related to unsolicited resumes.