Customer Service cum Sales Support / Telemarketing Executive

Qinglong Building Supplies; Iskandar Puteri; On-site; MYR 100,000 - 150,000; Full time

Job summary

A building supplies company in Iskandar Puteri is seeking a Customer Service cum Sales Support Executive to manage customer inquiries through social media and phone calls. You will provide product information, prepare quotes, and assist in closing sales. The ideal candidate is cheerful, responsible, and has at least 2 years of experience in customer service or sales support. This role requires teamwork and independent working skills.

Qualifications

• 2 years of experience in customer service, telemarketing, or sales support.
• Able to handle inquiries from multiple channels.
• Must have a cheerful and responsible personality.

Responsibilities

• Handle customer inquiries from ads, WhatsApp, and phone calls.
• Provide product/service information and prepare quotations.
• Follow up with potential customers and arrange site visits.
• Make outbound calls to follow up and promote services.
• Maintain customer records and prepare reports.

Skills

Customer-oriented

Communication skills

Sales support

Job description

Customer Service cum Sales Support / Telemarketing Executive

Now we are looking for a Customer Service cum Sales Support Executive to handle inquiries from social media platform and online leads, follow up with customers, and assist in closing sales.

Job Responsibilities:

Handle customer inquiries from ads, WhatsApp, and phone calls.

Provide product/service information and prepare simple quotations.

Follow up with potential customers and arrange site visits or appointments.

Make outbound calls to follow up and promote company services.

Maintain customer records and prepare daily/weekly reports.

Assist the sales team and perform basic administrative work.

Cheerful, responsible, and customer-oriented personality.

Preferably with 2 years of experience in customer service, telemarketing, or sales support.

Able to work independently and as part of a team.