Customer Service Cum Admin Executive

Acumen Alpha Advisory Group; Kuantan; On-site; MYR 30,000 - 40,000; Full time

Job summary

A corporate advisory firm in Kuantan is seeking a Client Liaison to manage client inquiries and administrative tasks. Candidates should have at least 1 year of relevant experience or be enthusiastic fresh graduates. This role offers opportunities for personal development and performance bonuses.

Benefits

Annual company trips

Biannual performance bonuses

Career Advancement opportunities

5 days work week

Qualifications

• Minimum 1 year of experience in administrative or related roles.
• Well-organized and able to work independently.
• Fresh graduates with enthusiasm are welcome.

Responsibilities

• Serve as the first point of contact for clients.
• Respond to queries regarding services offered.
• Assist in the onboarding of new clients.

Skills

Problem-solving

Organization

Multitasking

Job description

Overview

• Acumen Alpha Advisory Group – Kuantan, Pahang.
• Client liaison: Serve as the first point of contact for clients seeking corporate secretarial or accounting services.
• Inquiry handling: Respond to queries about company incorporation, statutory compliance, tax filing, and accounting packages.
• Service updates: Keep clients informed about filing deadlines, document status, and regulatory changes.
• Client onboarding: Assist new clients with registration forms, KYC documentation, and service agreements.
• Issue resolution: Address client concerns professionally and escalate complex matters to relevant departments.
• Manage office documentation including filing, scanning, and organizing records.
• Monitor deadlines for SSM filings, tax submissions, and audit schedules.
• Manage supplies, courier arrangements, and general office upkeep.
• Update client records, company profiles, and filing logs in internal systems.

Job Requirements

• Minimum 1 year of experience in administrative or related roles.
• Strong problem-solving skills to manage customer concerns and operational challenges.
• Well-organized, dynamic, and able to work independently with a mature mindset.
• Multitasking ability to juggle customer and admin tasks efficiently.
• Fresh graduates with enthusiasm and the right attitude are welcome to apply.

Employee Benefits

• Annual company trips
• Biannual performance bonuses
• 5 days Work (Mon - Fri)
• Career Advancement & Personal Development opportunities