Customer Service cum Admin

WONDERFOOD CITY (M) SDN. BHD.; Johor; On-site; MYR 20,000 - 100,000; Full time

Job summary

A dynamic food company in Malaysia seeks an individual to manage logistics, provide customer service, and assist with documentation. Responsibilities include sourcing suppliers, updating outlet-related records, and coordinating with malls. Candidates should have at least SPM, be familiar with Microsoft Office and Google tools, and possess strong communication and problem-solving skills. This role requires independence and the ability to handle complaints effectively.

Qualifications

• Able to perform tasks independently with minimal supervision.
• Familiar with Microsoft Excel, Word, PowerPoint, and Google applications.
• Good communication and problem-solving skills.

Responsibilities

• Sourcing contractors and suppliers as needed.
• Recording and updating outlet-related documents weekly.
• Assisting in CCTV checks before personnel work.
• Updating logistics related data like stock transfer.
• Handling customer service inquiries and complaints.
• Coordinating with malls for permits and applications when needed.

Skills

Microsoft Excel

Microsoft Word

Problem solving skills

Good communication skills

Education

SPM and Above

Tools

Google Drive

Google Sheets

Google Forms

PowerPoint

Job description

Responsibilities

• 1. Sourcing (Contractor / Supplier) – When needed
• 2. Record & Update Outlets related documents – Weekly Update
• 3. Assist in CCTV checking (Help to check before CCTV personnel working)
• 4. Record & Update logistics related date (Stock transfer / Stock In)
• 6. Customer Service (Solve customer complaints, Answer customer calls / messages)
• 7. Coordinate with Mall (Permit application / Event application / Document request / etc.) – When needed

Requirements

• 1. SPM and Above
• 2. Familiar with Microsoft Excel, Word, PowerPoint, Google Drive, Sheet, Word, Forms and etc.
• 3. Able to perform tasks independently with minimal supervision.
• 4. Good communication skills and problem solving skills.