Customer Service Coordinator

ITW ECPS; Bayan Lepas; On-site; MYR 20,000 - 100,000; Full time

Job summary

A manufacturing company in Penang is seeking a Customer Service Coordinator on a 6-month contract. The role involves handling customer inquiries, maintaining purchase orders, and processing orders. Candidates should have a minimum SPM/Cert/Diploma in Business Studies and preferably 1-2 years of experience in a related field. Proficiency in English and Bahasa Malaysia is required, with Mandarin as an added advantage. This position offers a versatile work environment, requiring independent execution of tasks.

Qualifications

• Minimum SPM/Cert/Diploma in Business Studies or its equivalent.
• Preferably 1-2 years’ experience in a related manufacturing field.
• Able to read, write and speak in English and Bahasa Malaysia.

Responsibilities

• Maintain all work orders and customers’ purchase orders.
• Handle communication including complaints and inquiries.
• Process and check forwarders' invoices for Finance.

Skills

Customer communication

Order processing

Document maintenance

Complaint handling

Education

SPM/Cert/Diploma in Business Studies

Job description

Customer Service Coordinator (6-month Contract)

Handling customers’ inquiries, requisitions for quote and order

Document maintenance

Responsibilities

• Maintain all work orders, customers’ purchase orders
• Handle all communication eg, complaints and inquiry
• Maintain all communication records
• Order processing and updating the general data
• Process and check forwarders' invoices and submit to the Finance department for payment

Job Requirement

• Minimum SPM/Cert/Diploma in Business Studies or its equivalent
• Preferably minimum 1-2 years’ experience in related field in manufacturing environment
• Able to read, write and speak in English, Bahasa Malaysia. Able to speak Mandarin is an added advantage.
• Work independently with minimum supervision.

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