Customer Service & Business Development Representative

Amber Pharmacy; Selangor; On-site; MYR 100,000 - 150,000; Full time

Job summary

A healthcare service provider in Malaysia is seeking a Customer Service & Business Development Representative to provide proactive support to clients in clinics and medical practices. You will assist clients with queries, build strong relationships, and identify opportunities for additional services. This role also involves supporting the business development team with market insights and occasionally representing the company at events. Strong communication skills and a client-focused approach are essential.

Qualifications

• Excellent communication skills for client interactions.
• Ability to build and maintain client relationships.
• Skills in identifying growth opportunities.

Responsibilities

• Visit clinics and partner healthcare facilities for support.
• Assist clients with service questions and product information.
• Support business development through market insights.

Job description

Customer Service & Business Development Representative

Visit clinics, medical practices, and partner healthcare facilities to provide friendly, proactive customer support.

Assist clients with service questions, product information, and ordering processes.

Build positive relationships with existing clients and ensure they feel supported and well-informed.

Identify opportunities to introduce clients to additional services, formulations, or resources.

Support the business development team by gathering feedback, spotting growth opportunities, and providing market insights.

Relay client needs and concerns to internal pharmacy teams to ensure smooth communication and exceptional service delivery.

Occasionally attend events, training sessions, or industry gatherings as a company representative.