Customer Service Assistant

CHJ Property Sdn. Bhd.; Alor Merah; On-site; MYR 20,000 - 100,000; Full time

Job summary

A shopping mall in Malaysia is seeking a customer service representative to assist shoppers, handle feedback, and support daily operations. Candidates should have at least 1-2 years of experience in customer service, a pleasant personality, and strong communication skills. This role involves working shifts, including weekends and public holidays.

Qualifications

• 1-2 years’ experience in customer service, preferably in retail or hospitality.
• Pleasant personality with a customer-oriented approach.
• Ability to handle stressful situations with professionalism.

Responsibilities

• Greet and assist shoppers in a friendly and professional manner.
• Provide information on mall facilities, promotions, and events.
• Handle customer feedback and inquiries effectively.

Skills

Strong communication skills

Interpersonal skills

Customer-oriented approach

Basic computer literacy

Education

Minimum SPM/Diploma in Business or Hospitality

Job description

Responsibilities

• Greet and assist shoppers in a friendly and professional manner.
• Provide information on mall facilities, promotions, events, and tenant locations.
• Handle lost & found items and maintain accurate records.
• Attend to customer feedback, complaints, and inquiries effectively.
• Escalate unresolved issues to the Mall Operations Manager.
• Act as the first point of contact for tenants regarding customer-related issues.
• Support communication between tenants and mall management.
• Assist in the daily operations of customer service counters and help desks.
• Ensure service counters are well-equipped with updated information, brochures, and materials.
• Monitor mall facilities and report any operational issues to the relevant department.
• Maintain proper records of customer interactions, incidents, and feedback.
• Prepare reports on customer service activities, trends, and suggestions for improvement.
• Provide customer assistance during mall events, roadshows, and promotions.
• Support marketing initiatives by sharing campaign information with shoppers.

Requirements

• Minimum SPM/Diploma in Business, Hospitality, or related field.
• At least 1–2 years’ experience in customer service, preferably in retail, shopping mall, or hospitality industry.
• Strong communication and interpersonal skills.
• Pleasant personality with a customer-oriented approach.
• Ability to handle stressful situations with patience and professionalism.
• Basic computer literacy (MS Office, email, reporting tools).
• Willing to work on weekends, public holidays, and shifts.

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