Customer Service - Airline (German speaker)

Hunters International; Cyberjaya; On-site; MYR 100,000 - 150,000; Full time

Job summary

A global business services provider in Cyberjaya is seeking a bilingual Customer Service Consultant fluent in German and English. The role involves providing first-class customer service through various channels and requires adherence to company policies and productivity standards. Candidates must possess a Bachelor's degree and preferably have at least one year of customer service experience. This position offers a total package of up to MYR 10,000.

Qualifications

• Bilingual in German and English, both verbal and written.
• Minimum of 1 year experience in Customer Service, preferably in a call center.
• Strong customer service skills and ability to adhere to processes.

Responsibilities

• Provide customer support via phone, live chat, and email in German and English.
• Use tools to resolve customer issues and document activities.
• Meet targets for productivity and quality.

Skills

German speaking

English communication

Customer Service Skills

Education

Bachelor's Degree

Tools

Microsoft Office

Job description

Customer Service - Airline (German speaker)

Our Client Is a technology-enabled global business services company (Nasdaq listed) specializing in customer engagement and improving business performance for some of the worlds best brands in over 40 countries.

Job Description

As a bilingual Customer Support Consultant, you will provide first class customer service to clients via phone calls, live chat, and e-mail. You are also expected to:

Responsibilities

• Assist customers via German and English language;
• Use provided tools and resources to resolve customer issues;
• Adhere to client-defined processes and procedures and company policies;
• Meet or exceed minimum requirements for productivity, availability and quality requirements;
• Meet pre-determined targets; and
• Ensure proper documentation of activities in the client tool pertaining to customer problems, requests and actions taken.

Requirements

• German speaker able to converse in English
• German written and verbal communication skills
• Preferably with 1 year of Customer Service experience in call center
• Earned a Bachelor's Degree
• Working knowledge on Microsoft Office applicationsStrong Customer Service Skills

Working Hours

24 hours rotational shifts | 5 working days in a week

Work Location

Cyberjaya (Fully in Office)

Remuneration

Total Package up to MYR 10,000

Consultant in Charge

Angel Chok | **********@hunters-in.com | 014 612 6048

Be careful - Don’t provide your bank or credit card details when applying for jobs. Don't transfer any money or complete suspicious online surveys. If you see something suspicious, report this job ad.