Customer Service

Am Found Group Sdn Bhd; Kampung Permatang Tinggi 'A'; On-site; MYR 20,000 - 100,000; Full time

Job summary

A leading healthcare and beauty company in Malaysia is seeking a persuasive and target-driven Customer Service Representative. You will engage customers through various channels, converting inquiries into sales while providing exceptional service. The ideal candidate is fluent in Mandarin, possesses excellent communication skills, and can manage stress effectively. This role offers career growth, training, and various employee benefits, including annual and sick leave.

Benefits

Training Provided

KWSP and SOCSO

Fast-track promotion opportunities

Annual Leave

Sick Leave

Qualifications

• Ability to speak, write, and read Mandarin is a must.
• Fresh Graduates are encouraged to apply.
• Strong organizational skills.

Responsibilities

• Convert inquiries into sales through persuasive communication.
• Engage customers via phone, email, chat, and social media.
• Upsell and cross-sell based on customer needs.
• Handle order tracking and delivery updates.
• Resolve post-purchase concerns efficiently.

Skills

Mandarin proficiency

Excellent communication skills

Stress management

Attention to detail

Team player mentality

Education

SPM or equivalent

Job description

Qualifications

• Ability to speak, write, and read Mandarin is a must.
• SPM or equivalent.
• Fresh Graduates are encouraged to apply.
• Excellent communication skills, both verbal and written.
• Ability to handle stressful situations and manage multiple tasks simultaneously.
• Strong attention to detail and organizational skills.
• A positive attitude and a team player mentality.

Responsibilities

Be Part of a High-Energy, Sales-Driven Customer Service Team At our company, customer service is more than just answering inquiries—IT’s about creating meaningful interactions that drive sales and build lasting relationships. We believe in a performance-driven culture where contributions are recognized, and top performers are rewarded. Join our fast-growing team and be part of an exciting journey in the healthcare and beauty industry.Your Role & Responsibilities:

• Convert inquiries into sales through persuasive communication and expert product recommendations.
• Engage customers via phone, email, chat, and social media to drive conversions and maximize sales opportunities.
• Upsell and cross-sell by recommending the right products based on customer needs.
• Follow up with potential leads to ensure successful purchases and repeat business.
• Handle order tracking, delivery updates, and return requests—always with a focus on turning issues into additional sales opportunities.
• Resolve post-purchase concerns efficiently, ensuring customer satisfaction while maintaining revenue goals.
• Maintain detailed records of customer interactions in our CRM system for future sales opportunities.
• Collaborate with marketing team to optimize promotions and maximize revenue.
• Continuously improve sales techniques through training and performance coaching.

If you are target-driven, persuasive, and thrive in a high-performance sales environment, join us and unlock career growth and financial rewards based on your results!

Benefits

• Training Provided
• KWSP and SOCSO
• Fast-track promotion opportunities for those who demonstrate exceptional performance and potential.
• Annual Leave
• Sick Leave