Customer Quality Supervisor

Johnson Matthey; Nilai; On-site; MYR 60,000 - 80,000; Full time

Job summary

A global leader in sustainable technologies is seeking a Customer Quality Supervisor in Nilai, Negeri Sembilan. The role involves overseeing quality assurance processes, responding to customer complaints, and ensuring compliance with internal quality standards. Candidates must possess strong communication skills and knowledge of relevant software, including SAP and Microsoft Office. This position offers a competitive compensation package, inclusive culture, and the possibility of flexible working arrangements.

Benefits

Competitive compensation

Bonus

Generous annual leave

Excellent pension contributions

Qualifications

• Knowledge in IATF 16949 and knowledge in CAD drawing.
• Ability to interpret customer requirements and implement necessary actions.

Responsibilities

• Prepare and maintain documentation for new parts introduction.
• Respond to customer complaints promptly with corrective action.
• Ensure testing frequency meets customer requirements.

Skills

Computer literate

Knowledge in SAP system

Presentation skills

Ability to handle customer complaints

Communication skills

Tools

Microsoft Word

Excel

PowerPoint

IATF 16949

CAD drawing

Seven QC tools

Job description

Overview

Follows established procedures and guidelines to perform routine procedures to test the quality of the organisation’s materials, products, and processes. Contributes to the planning and definition of quality standards, recommending modifications in product or process. Vacancy: Customer Quality Supervisor Location: Nilai, Negeri Sembilan.

Johnson Matthey, an FTSE 250 organisation, is a global leader in sustainable technologies, specialising in catalysis, precious metal products, chemicals, and process technology. With operations in over 30 countries, we employ more than 12,600 people. We have more than 200 years of success behind us; be part of the next stage of our growth journey and help maintain our reputation as one of the most admired organisations in our field. Our unique culture and people give us a competitive advantage and will ensure our success for years to come. You can be part of that success story.

Responsibilities

• Prepare, compile and maintain documentation for related new parts introduction, New parts drawing, Control plan, Product specification, Sampling plan. PFMEA
• Submitting PPAP to customer upon completing validation and obtain approval before mass production.
• Ensure all the testing frequency been followed according to the customer requirement and the result meet the internal and customer requirement.
• Response to any customer complaint promptly with the corrective and preventive action.
• Prepare the Certificate of Analysis (COA) for finished product and ensure customer spec and requirements are met.
• Responsible to release or quarantine parts (according to customers assigned) in SAP system.
• Handling customer audit or visit.
• Assists in compliance with internal/ external quality standards (IATF16949, ISO14001, ISO45001).

Requirements

• Computer literate with working knowledge of Microsoft Word, Excel & Powerpoint
• Knowledge in SAP system and Seven QC tools.
• Knowledge in IATF 16949 and Knowledge in CAD drawing
• Abilities to handle customer complaint and communicate with customer.
• Ability to interpret the customer requirement and implement necessary action to meet the requirement.
• Presentation and communication skills.

Rewards and Diversity

We offer a competitive compensation and benefits package including bonus, excellent pension contributions and generous annual leave. At JM, an inclusive culture is integral to our values and ambitions for the future. We are committed to ensuring that everyone can bring their full self to work and thrive in their career. Welcoming everyone to JM, regardless of their unique characteristics, experiences or thoughts allows us to bring many different voices and experiences together to tackle the world’s biggest challenges. Being truly inclusive means that all colleagues feel valued for their differences, views and contributions, and feel a sense of belonging at JM.

Johnson Matthey is open for discussion on part time, job share and flexible working patterns.

Closing date for applications: This job advertisement will be posted for a minimum of 2 weeks, early application is advised.

For any queries or should you require any reasonable adjustments to support your application please contact [e-mail].

To submit your application, please click the "Apply" button online.

All applications are carefully considered and your details will be stored on our secure Application Management System. This is used throughout Johnson Matthey for the selection of suitable candidates for our vacancies as they arise. Johnson Matthey respects your privacy and is committed to protecting your personal information.

For more information about how your personal data is used please view our privacy notice: Johnson Matthey Privacy Notice. By applying for this role and creating an account you are agreeing to the notice.

Johnson Matthey Plc is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, marriage or civil partnership, pregnancy or maternity, religion or belief.