Customer Quality QA Engineer: Drive Continuous Improvement

ASE Electronics; Bayan Lepas; On-site; MYR 60,000 - 80,000; Full time

Job summary

A leading electronics firm in Penang is seeking a Quality Assurance Engineer to focus on customer quality. The role involves managing customer feedback, training the quality management team, and driving quality improvement initiatives. Candidates should have a degree in a relevant discipline and 3-5 years of experience in handling customer complaints, with a strong knowledge of semiconductor processes. This position offers a great opportunity to influence product quality and enhance customer satisfaction.

Qualifications

• 3-5 years of experience handling customer complaints.
• Preferable experience in Semiconductor FOL & EOL testing.

Responsibilities

• Inform quality management team about customer feedback and product quality expectations.
• Train quality management team in problem solving methodologies.
• Drive operation group on KPI through weekly meetings.
• Participate in product quality planning based on customer specifications.
• Lead continuous improvement projects to minimize manual touchpoints.

Skills

Customer complaints handling

Good communication skills

Project organization

Semiconductor knowledge

Problem solving methodologies

Education

Degree in related discipline

Job description

A leading electronics firm in Penang is seeking a Quality Assurance Engineer to focus on customer quality. The role involves managing customer feedback, training the quality management team, and driving quality improvement initiatives. Candidates should have a degree in a relevant discipline and 3-5 years of experience in handling customer complaints, with a strong knowledge of semiconductor processes. This position offers a great opportunity to influence product quality and enhance customer satisfaction.