Customer Experience Specialist – Tech-Savvy & In-Office

Prism+; Kuala Lumpur; On-site; MYR 100,000 - 150,000; Full time

Job summary

A high-growth electronics company in Kuala Lumpur is seeking a full-time Customer Service Executive to be the heart of the customer experience. The role involves providing timely and quality responses to customer inquiries through various channels, troubleshooting issues, and maintaining a professional demeanor. Candidates should have a diploma/degree and 1-3 years of customer service experience, preferably in E-Commerce, along with strong technical skills and the ability to adapt quickly to new technologies.

Benefits

14 Days Annual Leave

1 Day Birthday Leave

Annual outpatient benefit

Annual increment

Performance bonus

Free flow snacks and drinks!

Qualifications

• 1 – 3 years of relevant customer service experience, preferably in E-Commerce.
• Strong technical skills and the ability to adapt to new technologies quickly.
• Willingness to work on weekends and public holidays.

Responsibilities

• Provide timely responses to customers via email, chats, and phone.
• Assist customers in troubleshooting technical issues.
• Work with departments to ensure timely product delivery.
• Coach new customer service officers on excellence.

Skills

Excellent phone etiquette

Verbal communication

Written communication

Interpersonal skills

Technical skills

Ability to multitask

Education

Diploma/Degree holder or equivalent

Tools

Zendesk

Job description

A high-growth electronics company in Kuala Lumpur is seeking a full-time Customer Service Executive to be the heart of the customer experience. The role involves providing timely and quality responses to customer inquiries through various channels, troubleshooting issues, and maintaining a professional demeanor. Candidates should have a diploma/degree and 1-3 years of customer service experience, preferably in E-Commerce, along with strong technical skills and the ability to adapt quickly to new technologies.